CMI specializes in delivering exceptional customer experience and contact center solutions, primarily focused on enhancing client-consumer relationships. Their offerings include inbound customer support and accounts receivable management, along with customer and marketing analytics. This comprehensive suite of services is designed to improve operational efficiency and foster positive interactions across various communication channels such as phone, email, and chat.

In addition to their main offerings, CMI also provides finance and accounting services. This expansion into financial management underscores their capability to assist clients with a broader range of business needs, further enhancing their value proposition in the BPO sector.

CMI was established in 1985, marking nearly 39 years of operation in the business process outsourcing industry. Since its inception, the company has developed a strong reputation for its commitment to building trust-based relationships and providing high-quality service to its clients.

CMI serves a diverse range of industries, including Telecommunications & Media, Healthcare & Life Sciences, Energy & Utilities, Government & Public Sector, and Banking & Financial Services. Their experience across these sectors equips them to meet specific compliance and operational requirements effectively.

CMI employs an onshore delivery model, which means that their services are provided from locations within the United States. This approach allows for closer collaboration and communication with clients, as well as a better understanding of the local market and consumer needs.

CMI has a workforce consisting of between 201 and 500 employees, indicating a medium-sized company. This size allows them to maintain a balance between personalized service and the capacity to handle a diverse range of client needs.