Cmd Outsourcing Solutions Inc
Customer Experience and Contact Center
CMD Outsourcing Solutions, Inc. is a leading outsourcing firm that provides customer experience and contact center services for higher education institutions, known for its multi-channel support and extensive industry expertise.
Size
11-50
Private
10m-50m
Mission
To support clients and employees by ensuring that employees feel rewarded for their efforts and clients receive exceptional service.
About
CMD Outsourcing Solutions, Inc. offers customer experience and contact center services along with multi-channel support for clients in higher education. The company operates using an onshore model and supports U.S.-based colleges and universities.
It is recognized for its ability to handle over 1.5 million student and parent inquiries annually, with a strong focus on enhancing administrative communication and student satisfaction.
Services
CMD Outsourcing Solutions, Inc. provides customer experience and contact center services, supported by multi-channel customer service solutions and specific offerings such as inbound and outbound phone call support, email support, live chat, SMS, AI chatbot, and call center management. These services cover various communication channels and are tailored to support the administrative needs of higher education institutions.
Capabilities
Inbound Customer Support
Email Support
Live Chat & Messaging Support
Outbound Telesales & Retention
Knowledge-Base Maintenance
Industries Served
The company serves clients in higher education, specifically targeting colleges and universities along with their administrative offices such as Financial Aid, Admissions, Bursar, Registrar, and Housing departments. It has experience supporting educational institutions with services aligned to their unique operational requirements.
Unique Stregths
CMD is known for its client-focused approach and commitment to employee satisfaction, offering clients a reliable and scalable outsourcing solution. Its operational practices include seamless integration with institutional offices and a focus on compliance, which help deliver consistent service quality at scale.
Delivery Footprint
Headquartered in Hunt Valley, Maryland, the company operates using an onshore delivery model. It serves clients across the United States, with additional sales offices in Charleston, South Carolina, and Houston, Texas, ensuring localized support for its higher education partners.
Certifications
No items found.
Verticals
Education & EdTech
Clients
No items found.
What's the main service provided by
Cmd Outsourcing Solutions Inc
?
Cmd Outsourcing Solutions Inc specializes in delivering exceptional customer experience and contact center solutions, primarily aimed at the higher education sector. Their offerings encompass a wide range of support services, including inbound customer support, email assistance, live chat, outbound telesales and retention efforts, as well as knowledge-base maintenance. This multi-channel approach ensures they meet the diverse needs of their clients effectively.
What additional services does
Cmd Outsourcing Solutions Inc
provide?
When was
Cmd Outsourcing Solutions Inc
founded?
Cmd Outsourcing Solutions Inc was established in 1999, which means the company has been in operation for 25 years as of 2024. Since its founding, it has developed a strong reputation for delivering quality services tailored to the demands of the higher education sector.
What industry verticals does
Cmd Outsourcing Solutions Inc
serve?
Cmd Outsourcing Solutions Inc primarily serves the Education & EdTech industry. Their focus is specifically on colleges and universities, providing tailored support to various administrative departments such as Financial Aid, Admissions, Bursar, Registrar, and Housing.
What delivery model does
Cmd Outsourcing Solutions Inc
offer?
Cmd Outsourcing Solutions Inc employs an onshore delivery model, meaning that their services are provided from within the United States. This approach allows for closer alignment with client needs and facilitates more effective communication and operational compliance, ensuring that they deliver consistent quality and support.
How many employees and/or seats does
Cmd Outsourcing Solutions Inc
have?
Cmd Outsourcing Solutions Inc operates with a workforce of approximately 11 to 50 employees. This size allows them to maintain a personalized approach while providing scalable services to their clients.
Can
Cmd Outsourcing Solutions Inc
be considered a good service provider for startups?
Can
Cmd Outsourcing Solutions Inc
be considered a good service provider for SMBs?
Cmd Outsourcing Solutions Inc is well-suited for small and medium businesses, particularly in the education sector. Their scalable service offerings and commitment to client satisfaction make them an attractive option for SMBs seeking reliable customer support solutions. The company’s experience in handling diverse administrative tasks allows them to provide flexible support that can grow alongside their clients' needs.
Can
Cmd Outsourcing Solutions Inc
be considered a good service provider for enterprises?
While Cmd Outsourcing Solutions Inc has strengths that may appeal to larger organizations, their smaller workforce size suggests that they might be more effective in serving small to medium businesses. Enterprises typically require extensive resources and a wide range of services, which might be a challenge for a company of this size. However, their experience in the education sector does provide some reliability and specialized offerings that could benefit larger educational institutions looking for tailored solutions.
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