Cloudstaff
Customer Experience and Contact Center
Cloudstaff is a global leader in outsourced staffing solutions that provides customer experience and contact center services for various industries, known for its innovative technology and commitment to employee engagement.
Size
5K-10K
Private
50m-100m
Mission
To simplify outsourcing by combining great people, innovative technology, and a culture of engagement, while empowering clients with top-tier talent and flexible staffing solutions that drive business growth and operational efficiency.
About
Cloudstaff offers customer experience and contact center services along with back-office operations, finance and accounting, IT infrastructure, and software engineering for clients in banking, healthcare, retail, and technology sectors. The company operates using a remote delivery model and supports businesses of all sizes worldwide.
It is recognized for its rapid growth and extensive talent pool, with over 6,000 expert team members and a commitment to training and development that ensures high-quality service delivery.
Services
Cloudstaff provides customer experience and contact center services supported by back-office operations, finance and accounting, IT infrastructure, and software engineering. These services include inbound customer support, technical assistance, payroll processing, and recruitment process outsourcing (RPO). Each solution is tailored to meet the specific needs of clients, ensuring operational efficiency and high-quality service delivery.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Technical Support (Tier 1/2)
Billing & Invoicing
Payroll Processing
Accounts Payable
Accounts Receivable
Recruitment Process Outsourcing (RPO)
Talent Sourcing & Screening
Onboarding Administration
HRIS Management
Content Creation & Localisation
Campaign Management
Web Development
Cloud Migration & Management
Service Desk & IT Support
Industries Served
The company serves clients in banking and financial services, healthcare, retail and e-commerce, technology and SaaS, telecommunications, and government sectors. It has extensive experience supporting businesses of all sizes, with services aligned to industry-specific requirements and technology platforms.
Unique Stregths
Cloudstaff is known for its innovative technology and commitment to employee engagement, offering clients a flexible workforce that enhances productivity. Its approach includes a strong focus on training and development through Cloudstaff Academy, ensuring teams are equipped for long-term success and delivering consistent performance at scale.
Delivery Footprint
Headquartered in Australia, the company operates using a remote delivery model. It serves clients across multiple countries, with teams working virtually to provide around-the-clock support tailored to client needs.
Certifications
No items found.
Verticals
Banking & Financial Services
Insurance
Healthcare & Life Sciences
Retail & e-Commerce
Technology & SaaS
Telecommunications & Media
Government & Public Sector
Travel Hospitality & Leisure
Clients
Everlast
Easton
Rawlings
NFL
What's the main service provided by
Cloudstaff
?
Cloudstaff specializes in delivering customer experience and contact center solutions, complemented by a variety of back-office operations. Their service offerings include inbound customer support, technical assistance, payroll processing, and recruitment process outsourcing (RPO), among others. This diverse range of services is tailored to meet the unique needs of their clients, ensuring operational efficiency and high-quality service delivery.
What additional services does
Cloudstaff
provide?
In addition to their primary focus on customer experience and contact center solutions, Cloudstaff offers a range of other services. These include back-office operations, finance and accounting, IT infrastructure management, and software engineering. This comprehensive service portfolio allows them to support clients in multiple areas, enhancing overall business efficiency.
When was
Cloudstaff
founded?
Cloudstaff was established in 2011, marking over a decade of operation in the outsourcing industry as of 2024. Since its inception, the company has grown significantly, evolving its service offerings to meet the changing demands of businesses across various sectors.
What industry verticals does
Cloudstaff
serve?
Cloudstaff serves a wide array of industries, including Banking & Financial Services, Insurance, Healthcare & Life Sciences, Retail & e-Commerce, Technology & SaaS, Telecommunications & Media, Travel, Hospitality & Leisure, as well as Government & Public Sector. This extensive industry focus allows Cloudstaff to tailor its services to meet specific client needs effectively.
What delivery model does
Cloudstaff
offer?
Cloudstaff employs a remote delivery model, offering both offshore and work-from-home solutions. This approach allows them to assemble teams from various locations, providing clients with flexible support that can be scaled according to their operational requirements. By utilizing a virtual workforce, Cloudstaff is able to deliver services around the clock, ensuring that client needs are met promptly and efficiently.
How many employees and/or seats does
Cloudstaff
have?
Cloudstaff boasts a workforce of between 5,000 and 10,000 employees, reflecting its robust operational capacity and extensive talent pool. This sizable team enables the company to effectively service a diverse clientele across multiple industries, ensuring high-quality service delivery.
Can
Cloudstaff
be considered a good service provider for startups?
Cloudtribe can be a suitable service provider for startups, particularly those in need of scalable IT infrastructure and managed services. With a focus on providing cost-effective cloud solutions, they cater to the specific needs of emerging businesses, allowing them to grow without the burden of heavy upfront investments. Their virtual delivery model also provides startups with the flexibility to adapt quickly to changing demands, which is crucial in the early stages of business development.
Can
Cloudstaff
be considered a good service provider for SMBs?
Cloudstaff is well-suited for small and medium businesses seeking flexible and scalable support solutions. Their diverse service offerings and experience across various industries enable them to cater to the unique needs of SMBs, helping them to grow and adapt in a competitive market. With a focus on operational efficiency and high-quality service delivery, Cloudstaff can effectively support the growth ambitions of smaller enterprises.
Can
Cloudstaff
be considered a good service provider for enterprises?
Cloudstaff is an excellent choice for enterprises and large companies looking for reliable outsourcing solutions. With a substantial workforce and a broad range of services, they are equipped to handle complex projects and high-volume demands. Their commitment to innovative technology and employee engagement ensures that they deliver consistent performance, making them a dependable partner for large organizations.
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