Cloudpoint Technologies Pvt Ltd
Customer Experience and Contact Center
Cloudpoint is a technology company that provides customer experience and contact center solutions for retail, technology, and telecommunications, known for its AI-enabled omni-channel services and experienced leadership.
Size
51-200
Private
under-1m
Mission
To enable unparalleled experiences and sustained growth in the customer success journey.
About
Cloudpoint offers customer experience and contact center solutions along with AI-powered analytics and social media management for clients in retail, technology, and telecommunications. The company operates using an offshore and nearshore model and supports global clients.
It is recognized for its innovative AI-driven platforms, with a commitment to quality and compliance, ensuring secure and efficient service delivery.
Services
Cloudpoint provides customer experience and contact center solutions supported by AI & SaaS applications and social customer care services. These services cover omni-channel customer support, help-desk support, and content creation tools, tailored to enhance customer engagement and operational efficiency.
Capabilities
Inbound Customer Support
Social Media Customer Care
Live Chat & Messaging Support
Email Support
Quality Assurance & Monitoring
Voice-of-Customer (VOC) Analytics
Content Creation & Localisation
Industries Served
The company serves clients in retail, technology, and telecommunications. It has experience supporting businesses seeking to transform their customer experience and digital engagement through advanced technology and analytics.
Unique Stregths
Cloudpoint is known for its AI-enabled omni-channel solutions, offering clients a comprehensive approach to customer engagement. Its commitment to security and quality is reflected in its GDPR, ISO9001, and ISO27001 compliance, ensuring consistent service delivery at scale.
Delivery Footprint
Headquartered in Mumbai, India, the company operates using an offshore and nearshore delivery model. It serves clients across global markets, with teams working in hybrid environments to meet diverse client needs.
Certifications
No items found.
Verticals
Retail & e-Commerce
Technology & SaaS
Telecommunications & Media
Clients
No items found.
What's the main service provided by
Cloudpoint Technologies Pvt Ltd
?
Cloudpoint Technologies Pvt Ltd specializes in delivering exceptional customer experience and contact center solutions. Their offerings include a range of tailored services such as inbound customer support, social media customer care, live chat and messaging support, email support, quality assurance and monitoring, voice-of-customer analytics, and content creation and localization. This comprehensive suite is designed to enhance customer engagement and operational efficiency, leveraging advanced technology and analytics.
What additional services does
Cloudpoint Technologies Pvt Ltd
provide?
When was
Cloudpoint Technologies Pvt Ltd
founded?
Cloudpoint Technologies Pvt Ltd was established in 2017, marking its entry into the business process outsourcing sector. As of 2024, the company has been operational for approximately seven years, during which it has developed a strong reputation for its innovative customer service solutions.
What industry verticals does
Cloudpoint Technologies Pvt Ltd
serve?
Cloudpoint Technologies Pvt Ltd focuses on serving clients across various industries, specifically in retail & e-Commerce, technology & SaaS, and telecommunications & media. This diverse industry expertise enables them to cater to a wide range of customer needs and enhance digital engagement strategies for their clients.
What delivery model does
Cloudpoint Technologies Pvt Ltd
offer?
Cloudpoint Technologies Pvt Ltd employs both offshore and nearshore delivery models to serve its clients effectively. An offshore model refers to providing services from a distant location, typically in a different country, while nearshore involves services delivered from a nearby country. This strategy allows Cloudpoint to leverage global talent while ensuring efficient service delivery tailored to client requirements.
How many employees and/or seats does
Cloudpoint Technologies Pvt Ltd
have?
Cloudpoint Technologies Pvt Ltd has a workforce ranging between 51 and 200 employees. This size allows for a blend of personalized service and the capacity to handle a variety of client projects, striking a balance between agility and operational capability.
Can
Cloudpoint Technologies Pvt Ltd
be considered a good service provider for startups?
Cloudpoint Technologies Pvt Ltd can be a suitable service provider for startups, particularly those looking for innovative customer engagement solutions. With its focus on AI-powered analytics and a diverse range of customer support services, startups can leverage Cloudpoint's expertise to establish a strong customer experience from the outset. Their flexible delivery model also enables startups to access quality support without significant upfront investment.
Can
Cloudpoint Technologies Pvt Ltd
be considered a good service provider for SMBs?
Cloudpoint Technologies Pvt Ltd is well-positioned to support small and medium businesses (SMBs) with its comprehensive service offerings and commitment to quality. The company’s scalable solutions allow SMBs to enhance their customer support functions efficiently as they grow. By utilizing advanced technology and maintaining a customer-centric approach, Cloudpoint helps SMBs navigate their customer engagement challenges effectively.
Can
Cloudpoint Technologies Pvt Ltd
be considered a good service provider for enterprises?
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