
Clevora Global Outsourcing Services Llp
Customer Experience and Contact Center
Clevora Global Outsourcing Services LLP is an Indian BPO firm that provides customer experience and contact center solutions for healthcare, technology, and retail sectors, known for its multilingual support and 24/7 operational model.
Size
51-200
Private
Mission
To empower organizations by optimizing their business processes, reducing operational costs, and enhancing customer satisfaction.
About
Clevora Global Outsourcing Services LLP offers customer experience and contact center solutions along with back-office operations and marketing services for clients in healthcare, technology, and retail. The company operates using an offshore model and supports organizations globally.
It is recognized for its high-quality service delivery, with a dedicated team of language experts and a commitment to process excellence that empowers clients to achieve their business objectives.
Services
Clevora Global Outsourcing Services LLP provides customer experience and contact center solutions, supported by back-office operations and marketing services. These services include inbound customer support, technical support, multilingual support, and order management, tailored to enhance client satisfaction and operational efficiency.
Capabilities
Inbound Customer Support
Technical Support (Tier 1/2)
Multilingual Support
Email Support
Order Management & Fulfilment
Data Entry & Data Processing
Process Assessment & Transition Management
Campaign Management
Content Creation & Localisation
Appointment Setting
Market & Competitive Intelligence
Industries Served
The company serves clients in healthcare, technology, and retail sectors. It has experience supporting organizations of all sizes with services aligned to industry-specific requirements and technology platforms.
Unique Stregths
Clevora is known for its commitment to delivering high-quality outsourcing solutions, offering clients a skilled team of regional and foreign language experts. Its approach includes a 24/7 operational model and extensive training programs, which help ensure superior customer service and process efficiency.
Delivery Footprint
Headquartered in Delhi, India, the company operates using an offshore delivery model. It serves clients across various global markets, with teams working remotely to accommodate different time zones and client needs.
Certifications
No items found.
Verticals
Healthcare & Life Sciences
Technology & SaaS
Retail & e-Commerce
Clients
No items found.
What's the main service provided by
Clevora Global Outsourcing Services Llp
?
Clevora Global Outsourcing Services LLP specializes in customer experience and contact center solutions. Their extensive service portfolio includes inbound customer support, technical support across Tier 1 and Tier 2 levels, and multilingual support. Additionally, they offer email support, order management and fulfillment, data entry and processing, as well as process assessment and transition management. Their capabilities also extend to campaign management, content creation and localization, appointment setting, and market and competitive intelligence, all aimed at enhancing client satisfaction and operational efficiency.
What additional services does
Clevora Global Outsourcing Services Llp
provide?
When was
Clevora Global Outsourcing Services Llp
founded?
Clevora Global Outsourcing Services LLP was established in 2005, making it a well-established player in the outsourcing industry with nearly 19 years of experience. Founded in New Delhi, India, the company has built a reputation for delivering quality services to a diverse range of clients.
What industry verticals does
Clevora Global Outsourcing Services Llp
serve?
Clevora Global Outsourcing Services LLP serves a variety of industries, specifically focusing on Healthcare & Life Sciences, Technology & SaaS, and Retail & e-Commerce. This diverse industry experience allows them to tailor their services to meet the unique needs and challenges of each sector.
What delivery model does
Clevora Global Outsourcing Services Llp
offer?
Clevora Global Outsourcing Services LLP operates using an offshore delivery model. This means that the company's services are provided from a location outside the client's country, which allows for cost savings and access to a broader talent pool. Offshore delivery often involves teams working remotely across different time zones, enabling round-the-clock service and support to meet varying client needs.
How many employees and/or seats does
Clevora Global Outsourcing Services Llp
have?
Clevora Global Outsourcing Services LLP has a workforce of between 51 to 200 employees. This size allows the company to maintain a skilled and dedicated team while offering a personalized level of service to clients.
Can
Clevora Global Outsourcing Services Llp
be considered a good service provider for startups?
ClientCom Inc can be a suitable service provider for startups, primarily due to its flexible service offerings and commitment to high-quality support. Their expertise in customer experience and research services allows them to assist new businesses in establishing efficient operational processes. Startups can benefit from their tailored solutions that help navigate initial growth phases effectively.
Can
Clevora Global Outsourcing Services Llp
be considered a good service provider for SMBs?
For small and medium businesses, Clevora Global Outsourcing Services LLP presents a compelling option due to their scalable service offerings and industry expertise. The company's ability to provide tailored solutions across various sectors ensures that SMBs can find support that meets their specific needs, whether in customer service or back-office operations. Furthermore, their commitment to high-quality service delivery fosters a supportive environment for growth and flexibility.
Can
Clevora Global Outsourcing Services Llp
be considered a good service provider for enterprises?
Clevora Global Outsourcing Services LLP is a strong candidate for enterprise-level clients seeking robust outsourcing solutions. Their experience across multiple industries, combined with a dedicated team of language experts and a commitment to process excellence, positions them as a reliable partner for large organizations. The company's offshore model allows for efficient service delivery on a global scale, making them suitable for enterprises that require sophisticated and dependable support.
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