Clementine Live Answering
Customer Experience and Contact Center
Clementine Live Answering Service is an innovative BPO company that provides customer experience and contact center solutions for healthcare, property management, home services, small businesses, and oil and gas, known for its commitment to excellent customer service and extensive agent training.
Size
11-50
Private
1m-10m
Mission
To provide excellent customer service through affordability and flexibility.
About
Clementine Live Answering Service offers customer experience and contact center solutions along with live call answering, appointment setting, and overflow call handling for clients in healthcare, property management, home services, small businesses, and oil and gas. The company operates using an onshore delivery model and supports U.S.-based businesses.
It is recognized for its client-first philosophy, with a focus on affordability, flexibility, and a tech-driven approach that ensures high-quality service delivery.
Services
Clementine Live Answering Service provides customer experience and contact center solutions supported by live answering, appointment setting, and customized call handling. These services cover voice communications and are tailored to support various business functions, including after-hours support and overflow call management.
Capabilities
Inbound Customer Support
Appointment Setting
Custom Application Development
Sales Enablement Content
Customer & Marketing Analytics
Industries Served
The company serves clients in healthcare, property management, home services, small businesses, and oil and gas. It has experience supporting diverse industries with services aligned to specific requirements, including HIPAA compliance for medical clients.
Unique Stregths
Clementine is known for its commitment to excellent customer service, offering clients a compassionate approach and dedicated agents trained to act as extensions of their business. Its operational practices include extensive agent training and a focus on adaptability, which help deliver consistent service quality at scale.
Delivery Footprint
Headquartered in Roseville, Michigan, the company operates using an onshore delivery model. It serves clients across the United States, with teams working in various locations to ensure responsiveness and availability.
Certifications
No items found.
Verticals
Healthcare & Life Sciences
Real Estate & Property Management
Non-Profit & NGOs
Clients
No items found.
What's the main service provided by
Clementine Live Answering
?
Clementine Live Answering specializes in enhancing customer experiences through their comprehensive contact center solutions. Their main services include live call answering and appointment setting, which are designed to support various business functions. Additionally, they offer customized application development, sales enablement content, and detailed customer and marketing analytics, ensuring that clients receive tailored support to meet their specific needs.
What additional services does
Clementine Live Answering
provide?
When was
Clementine Live Answering
founded?
Clementine Live Answering was established in 2015, making it approximately 9 years old as of 2024. Since its inception, the company has been dedicated to providing high-quality customer service solutions, leveraging its growing expertise to serve a diverse clientele across multiple industries.
What industry verticals does
Clementine Live Answering
serve?
Clementine Live Answering serves several key industries, including Healthcare & Life Sciences, Real Estate & Property Management, and Non-Profit & NGOs. Their targeted approach enables them to cater to the unique needs of clients within these sectors, ensuring compliance and effective communication.
What delivery model does
Clementine Live Answering
offer?
Clementine Live Answering operates using both onshore and nearshore delivery models. This approach ensures that their services are provided from within the United States, allowing for better responsiveness and alignment with clients' needs. Onshore delivery typically involves services being offered within the same country, while nearshore can include neighboring countries. This model helps maintain high-quality service standards and client engagement.
How many employees and/or seats does
Clementine Live Answering
have?
Clementine Live Answering has a workforce consisting of approximately 11 to 50 employees. This size allows for a personalized approach to client interactions, ensuring that each customer receives dedicated attention and care, while also maintaining the capability to scale operations as needed.
Can
Clementine Live Answering
be considered a good service provider for startups?
Clementine Live Answering can be a viable service provider for startups, particularly those in need of flexible customer support solutions. Their commitment to affordability and personalized service makes them an attractive option for young businesses looking to establish a strong customer service foundation without incurring excessive costs. Startups can benefit from their variety of services, including appointment setting and inbound support, which are crucial for growth during the early stages.
Can
Clementine Live Answering
be considered a good service provider for SMBs?
Clementine Live Answering is well-suited for small and medium businesses, as their service offerings are designed to be both scalable and adaptable. With a focus on affordability and flexibility, SMBs can leverage their customer experience solutions to enhance engagement and operational efficiency. The company’s experience across various industries allows them to provide tailored support, which is essential for small businesses aiming to expand their market reach and improve customer satisfaction.
Can
Clementine Live Answering
be considered a good service provider for enterprises?
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