Clearsource Bpo
Customer Experience and Contact Center
ClearSource BPO is a midsized outsourcing firm that provides customer experience and contact center solutions for banking, financial services, and e-commerce, known for its commitment to quality over cost-cutting.
Size
501-1K
Private
10m-50m
Mission
To improve lives.
About
ClearSource BPO offers customer experience and contact center solutions along with finance and accounting services for clients in banking, financial services, and e-commerce. The company operates using an onshore model and supports clients globally.
It is recognized for its focus on quality and first-contact resolution, with a mission to create exceptional customer experiences through empowered employees and advanced technology integration.
Services
ClearSource BPO provides customer experience and contact center solutions, supported by finance and accounting services and specific offerings such as inbound customer support, order management and fulfillment, and billing and invoicing. These services cover various channels, including phone, chat, and email, and are tailored to support client needs in delivering seamless customer experiences.
Capabilities
Inbound Customer Support
Order Management & Fulfilment
Billing & Invoicing
Outbound SDR / Cold Calling
Lead Research & List Building
Outbound Telesales & Retention
Industries Served
The company serves clients in banking, financial services, and e-commerce. It has experience supporting businesses that require high-quality customer interactions, with services aligned to industry-specific requirements and technology platforms such as artificial intelligence and automation tools.
Unique Stregths
ClearSource BPO is known for its commitment to quality first, offering clients a focus on first-contact resolution and minimized customer effort. Its approach includes fostering a culture of support and accountability, which helps deliver consistency at scale.
Delivery Footprint
Headquartered in Sandy, Utah, the company operates using an onshore delivery model. It serves clients across the USA, India, Costa Rica, South Africa, and the Philippines, with teams working in hybrid environments depending on client needs.
Certifications
No items found.
Verticals
Banking & Financial Services
Retail & e-Commerce
Clients
No items found.
What's the main service provided by
Clearsource Bpo
?
ClearSource BPO specializes in delivering exceptional customer experience and contact center solutions. Their primary offerings encompass inbound customer support, order management and fulfillment, billing and invoicing, as well as outbound services like sales development, cold calling, lead research, and telesales for customer retention. This comprehensive approach ensures that they meet diverse client needs while facilitating seamless interactions across various communication channels.
What additional services does
Clearsource Bpo
provide?
In addition to their primary services, ClearSource BPO extends its capabilities with back-office operations and marketing operations. This expanded service portfolio enables them to offer comprehensive support that goes beyond customer interactions, helping clients manage various operational aspects efficiently.
When was
Clearsource Bpo
founded?
ClearSource BPO was established in 2008, marking over 15 years in the business as of 2024. Since its inception, the company has focused on enhancing customer experiences through innovative solutions and dedicated service.
What industry verticals does
Clearsource Bpo
serve?
ClearSource BPO serves a variety of industries, specifically focusing on Banking & Financial Services and Retail & e-Commerce. This targeted approach allows them to tailor their services to meet the unique demands of these sectors, ensuring high-quality customer interactions and support.
What delivery model does
Clearsource Bpo
offer?
ClearSource BPO employs an onshore delivery model, meaning they provide their services from within the United States. This approach emphasizes close proximity to their clients, enabling effective communication and collaboration. Onshore delivery can enhance service quality and responsiveness, particularly for businesses that require a high level of customer engagement.
How many employees and/or seats does
Clearsource Bpo
have?
ClearSource BPO has a workforce consisting of between 501 and 1,000 employees. This substantial team size allows the company to scale its operations effectively, providing robust support to a diverse clientele.
Can
Clearsource Bpo
be considered a good service provider for startups?
Clevora Global Outsourcing Services LLP is well-positioned to support startups looking for reliable outsourcing solutions. With their diverse service offerings and commitment to enhancing operational efficiency, they can help new businesses streamline their processes and focus on core activities. The company's experience and flexible offshore delivery model further enable startups to scale their operations without significant upfront investments.
Can
Clearsource Bpo
be considered a good service provider for SMBs?
ClearSource BPO is well-positioned to support small and medium-sized businesses (SMBs) with its flexible service offerings and scalable solutions. Their commitment to quality and first-contact resolution ensures that SMBs can provide excellent customer experiences without the need for extensive in-house resources. This makes them an ideal partner for growing businesses looking to enhance their customer engagement without compromising on service quality.
Can
Clearsource Bpo
be considered a good service provider for enterprises?
ClearSource BPO's extensive experience and large workforce make them a reliable partner for enterprises and large companies. Their focus on quality, coupled with a comprehensive suite of customer experience and operational services, positions them well to meet the sophisticated needs of larger organizations. The onshore delivery model further enhances their ability to provide tailored solutions that align with enterprise-level expectations.
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