Clearanswer
Customer Experience and Contact Center
Clearanswer is a leading innovator that provides customer experience and contact center solutions for telecommunications, utilities, financial services, manufacturing, and travel, known for its award-winning approach to customer engagement.
Size
201-500
Private
50m-100m
Mission
About
Clearanswer offers customer experience and contact center solutions along with back-office operations and sales support for clients in telecommunications, utilities, financial services, manufacturing, and travel. The company operates using an onshore model and supports both B2B and B2C clients across the UK.
It is recognized for its commitment to quality and innovation, with a focus on first-call resolution and customer satisfaction that exceeds expectations.
Services
Clearanswer provides customer experience and contact center solutions supported by back-office operations and sales services. These services include inbound customer support, outbound telesales, and omnichannel communication handling, tailored to meet the specific needs of clients and enhance their customer contact practices.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Social Media Customer Care
Customer & Marketing Analytics
Lead Research & List Building
Outbound SDR / Cold Calling
Inbound Lead Qualification
Appointment Setting
Campaign Management
Content Creation & Localisation
Social Media Management
Industries Served
The company serves clients in telecommunications, utilities, financial services, manufacturing, and travel. It has experience supporting both B2B and B2C clients, including several FTSE 100 companies, with services aligned to industry-specific requirements and technology platforms.
Unique Stregths
Clearanswer is known for its award-winning commitment to quality and customer engagement, offering clients a bespoke strategy development process. Its approach includes ongoing training and development for its workforce, ensuring high service standards and customer satisfaction.
Delivery Footprint
Headquartered in Hull, England, the company operates using an onshore delivery model with an additional center in Leeds. It serves clients across the UK, with teams equipped to handle various customer interactions through the latest contact center technologies.
Certifications
No items found.
Verticals
Telecommunications & Media
Energy & Utilities
Banking & Financial Services
Manufacturing & Industrial
Travel Hospitality & Leisure
Clients
No items found.
What's the main service provided by
Clearanswer
?
Clearanswer specializes in customer experience and contact center solutions, offering a comprehensive suite of services designed to enhance client interactions. Their main offerings include inbound customer support and outbound telesales, complemented by a range of sub-services such as social media customer care, customer and marketing analytics, lead research, and appointment setting. This diverse service portfolio ensures that Clearanswer can effectively cater to the unique needs of their clients.
What additional services does
Clearanswer
provide?
In addition to their primary focus on customer experience and contact center solutions, Clearanswer offers a range of other services that enhance their operational capabilities. These include back-office operations, sales and lead-generation services, and marketing operations, enabling clients to benefit from a comprehensive support system that extends beyond traditional customer service.
When was
Clearanswer
founded?
Established in 1998, Clearanswer has been providing exceptional customer service solutions for over 25 years. Since its inception, the company has grown significantly, evolving to meet the changing demands of the market while maintaining a strong commitment to quality and customer satisfaction.
What industry verticals does
Clearanswer
serve?
Clearanswer serves a variety of industries, including Telecommunications & Media, Energy & Utilities, Banking & Financial Services, Manufacturing & Industrial, and Travel. This diverse focus allows them to tailor their services to meet the specific needs of clients across these sectors, ensuring targeted and effective customer engagement.
What delivery model does
Clearanswer
offer?
Clearanswer operates using an onshore delivery model, meaning that their services are provided within the United Kingdom. This approach allows for greater control over service quality and closer oversight of operations, as teams work directly in the same country as their clients. Onshore delivery is beneficial for clients who value direct communication and oversight in their customer service interactions.
How many employees and/or seats does
Clearanswer
have?
Clearanswer employs between 201 and 500 individuals, indicating a robust workforce that can effectively handle a variety of customer service needs. This size allows them to maintain a balance between personalized service and the ability to scale operations as required by their clients.
Can
Clearanswer
be considered a good service provider for startups?
Can
Clearanswer
be considered a good service provider for SMBs?
Clearanswer is well-equipped to support small and medium businesses due to its flexible service offerings and scalable solutions. With a range of services designed to enhance customer engagement, they can adapt their approach to meet the specific needs of smaller enterprises, helping them grow and improve customer satisfaction without overwhelming their resources.
Can
Clearanswer
be considered a good service provider for enterprises?
Clearanswer is a strong service provider for enterprises and large companies, leveraging its extensive experience and established track record in serving both B2B and B2C clients, including several FTSE 100 companies. Their commitment to quality, alongside their sophisticated suite of services, positions them as a reliable partner for large organizations seeking to enhance their customer engagement strategies.
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.