Clear Harbor
Customer Experience and Contact Center
Clear Harbor is a private BPO firm that provides customer experience and contact center services for healthcare, insurance, finance, education, consumer electronics, and communications, known for its strategy and brand mirroring approach.
Size
201-500
Private
Mission
To make a positive impact on all stakeholders, including clients, customers, employees, partners, and communities.
About
Clear Harbor offers customer experience and contact center services along with back-office operations for clients in healthcare, insurance, finance, education, consumer electronics, and communications. The company operates using a nearshore and onshore model and supports North American clients.
It is recognized for its strategy and brand mirroring approach, with a workforce of 1,000 to 5,000 employees dedicated to delivering high-performance customer care.
Services
Clear Harbor provides customer experience and contact center services, supported by back-office operations and specific offerings such as inbound customer support, outbound telesales, email support, and live chat. These services cover various channels and are tailored to support client needs across multiple industries.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Email Support
Live Chat & Messaging Support
CX Consulting & Journey Mapping
Quality Assurance & Monitoring
Brand Monitoring & Reputation Management
Change Management & Training
Industries Served
The company serves clients in healthcare, insurance, finance, education, consumer electronics, and communications. It has experience supporting diverse organizations with services aligned to industry-specific requirements and technology platforms.
Unique Stregths
Clear Harbor is known for its strategy and brand mirroring approach, offering clients a personalized service experience. Its operational practices include comprehensive employee training and a focus on brand integrity, which help deliver consistency at scale.
Delivery Footprint
Headquartered in Alpharetta, Georgia, the company operates using a nearshore and onshore delivery model. It serves clients across North America, with teams working in hybrid environments to meet diverse client needs.
Certifications
No items found.
Verticals
Healthcare & Life Sciences
Insurance
Banking & Financial Services
Education & EdTech
Technology & SaaS
Telecommunications & Media
Clients
No items found.
What's the main service provided by
Clear Harbor
?
Clear Harbor specializes in delivering exceptional customer experience and contact center services, complemented by robust back-office operations. Their offerings include various forms of inbound customer support, outbound telesales and retention, email support, and live chat assistance. Additionally, they provide CX consulting and journey mapping, quality assurance and monitoring, brand monitoring and reputation management, as well as change management and training, ensuring a comprehensive approach to meet their clients' diverse needs.
What additional services does
Clear Harbor
provide?
In addition to their primary offerings, Clear Harbor also provides finance and accounting services. This expansion into back-office operations allows clients to benefit from a comprehensive service portfolio that addresses both customer-facing and financial management needs.
When was
Clear Harbor
founded?
Established in 2004, Clear Harbor has been operational for approximately 20 years. Since its inception, the company has consistently focused on enhancing customer experience through innovative contact center solutions and back-office services, catering to a variety of sectors.
What industry verticals does
Clear Harbor
serve?
Clear Harbor serves a wide array of industries, including Healthcare & Life Sciences, Insurance, Banking & Financial Services, Education & EdTech, Technology & SaaS, and Telecommunications & Media. This diverse industry focus enables them to tailor their services to meet the specific demands and challenges faced by clients in these sectors.
What delivery model does
Clear Harbor
offer?
Clear Harbor utilizes both nearshore and onshore delivery models to provide their services. Nearshore refers to operations conducted in neighboring countries, allowing for proximity and cultural alignment, while onshore involves services delivered within the client's own country. This dual approach enables Clear Harbor to maintain high-quality service standards while effectively meeting the varied needs of their clients across North America.
How many employees and/or seats does
Clear Harbor
have?
Clear Harbor has a workforce ranging from 201 to 500 employees. This size allows the company to maintain a balance between personalized service and the capacity to handle large-scale operations, ensuring they can meet the diverse demands of their client base.
Can
Clear Harbor
be considered a good service provider for startups?
Can
Clear Harbor
be considered a good service provider for SMBs?
Can
Clear Harbor
be considered a good service provider for enterprises?
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