Clear Harbor
Customer Experience and Contact Center
Clear Harbor is a customer care and BPO services provider that delivers customer experience solutions for healthcare, insurance, finance, education, consumer electronics, and communications, known for its brand mirroring approach.
Size
201-500
Private
Mission
To make a positive impact on the lives of everyone it touches, including clients, customers, associates, partners, and communities.
About
Clear Harbor offers customer experience solutions along with back-office operations for clients in healthcare, insurance, finance, education, consumer electronics, and communications. The company operates using a nearshore/offshore model and supports clients across various industries.
It is recognized for its brand mirroring strategy, with a focus on delivering tailored outsourcing solutions that enhance client brand experiences and operational efficiencies.
Services
Clear Harbor provides customer experience solutions supported by back-office operations and specific offerings such as inbound customer support, outbound telesales, live chat, email support, and CX consulting. These services cover various channels and are tailored to support client needs by enhancing brand integrity and customer satisfaction.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Live Chat & Messaging Support
Email Support
CX Consulting & Journey Mapping
Quality Assurance & Monitoring
Brand Monitoring & Reputation Management
Industries Served
The company serves clients in healthcare, insurance, finance, education, consumer electronics, and communications. It has experience supporting diverse industry verticals with services aligned to specific requirements and technology platforms.
Unique Stregths
Clear Harbor is known for its brand mirroring approach, offering clients a seamless integration of their brand strategies into customer interactions. Its operational practices emphasize high-quality service delivery and a commitment to minimizing client risk while enhancing customer experiences.
Delivery Footprint
Headquartered in Alpharetta, Georgia, the company operates using a nearshore/offshore delivery model. It serves clients across multiple industries, with teams working in Caribbean contact centers and its U.S. headquarters, ensuring a diverse and skilled workforce.
Certifications
No items found.
Verticals
Healthcare & Life Sciences
Insurance
Banking & Financial Services
Education & EdTech
Technology & SaaS
Clients
No items found.
What's the main service provided by
Clear Harbor
?
Clear Harbor specializes in delivering exceptional customer experience solutions, particularly through their primary service as a customer experience and contact center provider. Their offerings encompass a variety of support channels, including inbound customer support, outbound telesales and retention, live chat and messaging support, email support, CX consulting, quality assurance and monitoring, as well as brand monitoring and reputation management. This comprehensive range of services is designed to enhance client brand experiences while ensuring operational efficiency.
What additional services does
Clear Harbor
provide?
In addition to its primary offerings in customer experience, Clear Harbor also provides back-office operations. This service portfolio extends their capabilities, allowing them to support clients with essential administrative functions that complement their customer-centric solutions.
When was
Clear Harbor
founded?
Clear Harbor was established in 1994, which means the company has been in operation for an impressive 30 years as of 2024. Since its inception, Clear Harbor has focused on providing customer experience solutions and back-office operations, continuously evolving to meet the demands of its diverse clientele.
What industry verticals does
Clear Harbor
serve?
Clear Harbor serves a variety of industries, focusing on sectors such as Healthcare & Life Sciences, Insurance, Banking & Financial Services, Education & EdTech, and Technology & SaaS. This diverse industry engagement enables them to tailor their services to meet the unique needs and challenges of each sector effectively.
What delivery model does
Clear Harbor
offer?
Clear Harbor employs both nearshore and offshore delivery models to provide its services. Nearshore delivery typically involves partnering with providers in nearby countries, allowing for easier communication and cultural alignment, while offshore delivery takes advantage of cost efficiencies by utilizing teams in distant locations. This strategy allows Clear Harbor to maintain a diverse and skilled workforce, ensuring high-quality service delivery across various geographic locations.
How many employees and/or seats does
Clear Harbor
have?
Clear Harbor has a workforce ranging between 201 and 500 employees. This size allows the company to maintain a balance between personalized service and the capability to handle larger client demands effectively, fostering a skilled environment that enhances service delivery.
Can
Clear Harbor
be considered a good service provider for startups?
Can
Clear Harbor
be considered a good service provider for SMBs?
Can
Clear Harbor
be considered a good service provider for enterprises?
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.