Clark Outsourcing
Customer Experience and Contact Center
Clark Outsourcing is an American-owned BPO company that provides customer experience and contact center services for healthcare, technology, and retail sectors, known for its dedicated team approach and positive work culture.
Size
501-1K
Private
Mission
To ensure the success of others.
About
Clark Outsourcing offers customer experience and contact center services along with back-office operations, HR, recruitment, and software engineering for clients in healthcare, technology, and retail. The company operates using an offshore delivery model and supports small to mid-sized businesses globally.
It is recognized for its unique approach to team building and employee satisfaction, with a strong emphasis on creating a productive work environment that drives success for its partners.
Services
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Data Entry & Data Processing
Customer & Marketing Analytics
Sales Chat & Live Demonstrations
Sales Enablement Content
Custom Application Development
Mobile App Development
Web Development
Industries Served
Unique Stregths
Delivery Footprint
Certifications
No items found.
Verticals
Healthcare & Life Sciences
Technology & SaaS
Retail & e-Commerce
Clients
No items found.
What's the main service provided by
Clark Outsourcing
?
Clark Outsourcing specializes in providing customer experience and contact center solutions. Their primary offerings encompass a range of services such as inbound customer support and outbound telesales and retention. Additionally, they offer data entry and processing, customer and marketing analytics, sales chat, live demonstrations, sales enablement content, as well as custom application, mobile app, and web development services, all tailored to meet the diverse needs of their clients.
What additional services does
Clark Outsourcing
provide?
In addition to their core offerings in customer experience and contact center services, Clark Outsourcing also provides a suite of additional services. These include back-office operations, HR recruitment and payroll, as well as software engineering and product development. This extended portfolio enables them to serve their clients comprehensively, addressing multiple operational aspects under one roof.
When was
Clark Outsourcing
founded?
Clark Outsourcing was established in 2009, marking 15 years of operation as of 2024. Since its inception, the company has grown and evolved, continually adapting its services to meet the demands of various industries while maintaining a strong commitment to client success.
What industry verticals does
Clark Outsourcing
serve?
Clark Outsourcing serves a diverse array of industries, focusing on sectors such as Healthcare & Life Sciences, Technology & SaaS, and Retail & e-Commerce. This targeted industry approach allows them to tailor their services to the unique needs of each sector, ensuring effective communication and operational efficiency for their clients.
What delivery model does
Clark Outsourcing
offer?
Clark Outsourcing utilizes an offshore delivery model, which means that their services are provided from a different country than where the client is located, specifically from the Philippines. This model allows them to tap into a global talent pool while offering cost-effective solutions. Additionally, they offer work-from-home and virtual services, further enhancing flexibility and accessibility for their clients.
How many employees and/or seats does
Clark Outsourcing
have?
Clark Outsourcing employs between 501 to 1,000 individuals, indicating a robust workforce capable of supporting a variety of client needs. This size allows them to maintain a dedicated team approach, ensuring that they can manage projects effectively while promoting employee satisfaction and productivity.
Can
Clark Outsourcing
be considered a good service provider for startups?
Can
Clark Outsourcing
be considered a good service provider for SMBs?
Clark Outsourcing is well-suited as a service provider for small and medium-sized businesses (SMBs). Their extensive range of services, combined with a dedicated approach to customer satisfaction, allows them to support SMBs in scaling their operations effectively. With a focus on flexibility and adaptability, they can tailor their solutions to meet the specific needs of smaller businesses, helping them grow and thrive in competitive markets.
Can
Clark Outsourcing
be considered a good service provider for enterprises?
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