Clark Outsourcing
Customer Experience and Contact Center
Clark Outsourcing is an American-owned BPO company that provides customer experience and contact center services for healthcare and financial sectors, known for its partnership-oriented approach and tailored staffing solutions.
Size
501-1K
Private
Mission
To provide a transparent, educational, and efficient approach to guiding clients through the complexities of remote staffing.
About
Clark Outsourcing offers customer experience and contact center services along with finance and accounting, HR, recruitment, and software engineering for clients in healthcare and banking. The company operates using an offshore delivery model and supports businesses looking for reliable remote staffing solutions.
It is recognized for its transparency and hands-on partnership approach, with a strong emphasis on understanding client needs and delivering customized solutions.
Services
Clark Outsourcing provides customer experience and contact center services supported by finance and accounting, HR, recruitment, and software engineering. These services include inbound customer support, outbound telesales, accounts payable, and custom application development, tailored to support various business functions and enhance client operations.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Data Entry & Data Processing
Accounts Payable
Accounts Receivable
Payroll Processing
Recruitment Process Outsourcing (RPO)
Talent Sourcing & Screening
Onboarding Administration
Performance Management & SLA Reporting
Custom Application Development
Service Desk & IT Support
Market & Competitive Intelligence
Industries Served
The company serves clients in healthcare and banking. It has experience supporting organizations with services aligned to industry-specific requirements, ensuring compliance and efficiency in operations.
Unique Stregths
Clark Outsourcing is known for its commitment to transparency and partnership, offering clients tailored staffing solutions that meet their unique needs. Its approach includes rigorous recruitment processes and a focus on client education, which help deliver consistent quality and support at scale.
Delivery Footprint
Headquartered in Clark Freeport Zone, Philippines, the company operates using an offshore delivery model. It serves clients across various regions, with teams working in remote environments to provide flexible staffing solutions.
Certifications
No items found.
Verticals
Healthcare & Life Sciences
Banking & Financial Services
Clients
No items found.
What's the main service provided by
Clark Outsourcing
?
Clark Outsourcing specializes in providing customer experience and contact center services. Their offerings extend to a variety of sub-services, including inbound customer support, outbound telesales and retention, data entry and processing, accounts payable and receivable, payroll processing, and recruitment process outsourcing. Additionally, they offer talent sourcing and screening, onboarding administration, performance management, SLA reporting, custom application development, service desk and IT support, as well as market and competitive intelligence.
What additional services does
Clark Outsourcing
provide?
In addition to their primary focus on customer experience and contact center solutions, Clark Outsourcing offers shared-services transformation. This service extends their capabilities, enabling organizations to streamline operations across multiple functions and enhance overall efficiency.
When was
Clark Outsourcing
founded?
Clark Outsourcing was established in 2009, marking over 14 years in the business as of 2024. Since its inception, the company has focused on delivering efficient remote staffing solutions and has built a reputation for its transparent and educational approach to client service.
What industry verticals does
Clark Outsourcing
serve?
The company serves diverse sectors, specifically focusing on Healthcare & Life Sciences and Banking & Financial Services. This targeted industry expertise enables Clark Outsourcing to tailor its services to meet the unique requirements and compliance standards of these fields.
What delivery model does
Clark Outsourcing
offer?
Clark Outsourcing employs an offshore delivery model, which allows them to provide services from a location outside the client's home country, in this case, the Philippines. This approach often results in cost savings and flexibility for clients. Additionally, they utilize a captive or Build-Operate-Transfer (BOT) model, which enables businesses to establish operations in a new location while retaining control over the process.
How many employees and/or seats does
Clark Outsourcing
have?
Clark Outsourcing employs between 501 and 1,000 individuals, positioning the company as a medium-sized player in the business process outsourcing sector. This workforce size allows for a balance of personalized service and scalability, meeting various client needs effectively.
Can
Clark Outsourcing
be considered a good service provider for startups?
Claro Sol Facility Services may not be the most suitable service provider for startups due to its established scale and focus on larger industries. However, their expertise in optimizing back-office operations could still benefit startups looking for efficiency and process enhancement, particularly if the startup operates within their core sectors.
Can
Clark Outsourcing
be considered a good service provider for SMBs?
Can
Clark Outsourcing
be considered a good service provider for enterprises?
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