City Services Consultancy
Customer Experience and Contact Center
City Services Consultancy LLC is a leading BPO firm that provides customer experience and contact center solutions for technology, telecommunications, and logistics sectors, known for its ISO 9001:2008 certification and commitment to quality management.
Size
51-200
Private
Mission
To deliver customized, end-to-end services that add value to client businesses through innovative management solutions.
About
City Services Consultancy LLC offers customer experience and contact center solutions along with call center management, consulting services, and data management for clients in technology, telecommunications, and logistics. The company operates using an onshore model and supports clients across the UAE.
It is recognized for its geographical leadership in the BPO sector, with a strong focus on delivering high-quality customer support and tailored solutions.
Services
City Services Consultancy LLC provides customer experience and contact center solutions supported by call center management, consulting services, and data management. These services include inbound customer support, outbound telesales, and CRM data cleansing, tailored to support client engagement and operational efficiency.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
CX Consulting & Journey Mapping
Data Entry & Data Processing
CRM Data Cleansing & Enrichment
Industries Served
The company serves clients in technology, telecommunications, and logistics. It has experience supporting businesses with services aligned to industry-specific requirements and technology platforms, ensuring effective customer engagement and retention.
Unique Stregths
City Services Consultancy LLC is known for its ISO 9001:2008 certification, offering clients a commitment to quality and process excellence. Its approach includes building long-term partnerships with clients, supported by reliable solutions and effective workforce management practices, ensuring consistency and high service standards.
Delivery Footprint
Headquartered in Dubai, UAE, the company operates using an onshore delivery model. It serves clients across the UAE, with teams focused on delivering tailored solutions that meet specific client needs.
Certifications
No items found.
Verticals
Technology & SaaS
Telecommunications & Media
Logistics Transport & Supply-Chain
Clients
No items found.
What's the main service provided by
City Services Consultancy
?
City Services Consultancy specializes in delivering customer experience and contact center solutions. Their primary offerings encompass inbound customer support, outbound telesales and retention, CX consulting along with journey mapping, and various data management services such as data entry and CRM data cleansing and enrichment. This comprehensive range of services is tailored to enhance client engagement and operational efficiency, making them a valuable partner in the BPO sector.
What additional services does
City Services Consultancy
provide?
When was
City Services Consultancy
founded?
Established in 2006, City Services Consultancy has been operational for over 17 years. The company has built a solid foundation in the BPO industry, continually evolving to meet the changing needs of its clients while maintaining a focus on quality and service excellence.
What industry verticals does
City Services Consultancy
serve?
City Services Consultancy serves a variety of industries, focusing on Technology & SaaS, Telecommunications & Media, as well as Logistics, Transport & Supply-Chain. This diverse industry expertise enables them to provide tailored solutions that align with the specific requirements and challenges faced by businesses in these sectors.
What delivery model does
City Services Consultancy
offer?
City Services Consultancy employs an onshore delivery model, which means that their services are provided from within the UAE. This approach allows them to maintain close communication and collaboration with clients, ensuring that they can deliver customized solutions that meet specific local needs and expectations.
How many employees and/or seats does
City Services Consultancy
have?
City Services Consultancy has a workforce ranging from 51 to 200 employees. This size allows the company to maintain a balance between personalized service and operational efficiency, ensuring that they can effectively cater to the needs of their clients while scaling their offerings as required.
Can
City Services Consultancy
be considered a good service provider for startups?
Citybook Services can be a suitable partner for startups looking for cost-effective outsourcing solutions. With a strong emphasis on tailored services and operational efficiency, they can help new businesses establish essential back-office functions without the overhead of building these capabilities in-house. Their offshore model allows startups to access professional services that might otherwise be financially out of reach.
Can
City Services Consultancy
be considered a good service provider for SMBs?
Small and medium businesses can greatly benefit from the services of City Services Consultancy. The company's scalable service offerings are designed to adapt to the unique challenges faced by SMBs, enabling them to enhance customer engagement and streamline operations. Their proven track record in various industries also positions them as a strong partner for SMBs aiming for growth and improved customer retention.
Can
City Services Consultancy
be considered a good service provider for enterprises?
City Services Consultancy is well-equipped to serve enterprises and large companies due to its ISO 9001:2008 certification and extensive experience in delivering high-quality services. Their onshore delivery model supports reliability and consistency, making them a trustworthy partner for larger organizations seeking sophisticated customer experience solutions and effective workforce management practices.
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