ChoiceConnex
Customer Experience and Contact Center
ChoiceConnex is a private, ISO-certified outsourcing firm that provides customer experience and contact center solutions for healthcare, insurance, banking, technology, telecommunications, and retail, known for its robust infrastructure and commitment to high service standards.
Size
5K-10K
Private
Mission
To enhance corporate internal and external communication through innovative, technology-driven systems.
About
ChoiceConnex offers customer experience and contact center solutions along with back-office operations for clients in healthcare, insurance, banking, technology, telecommunications, and retail. The company operates using an onshore model and supports global businesses.
It is recognized for its ISO certification and strong leadership, with a focus on innovative, technology-driven communication systems that enhance customer satisfaction.
Services
ChoiceConnex provides customer experience and contact center solutions, supported by back-office operations and specific offerings such as inbound customer support, outbound telesales and retention, technical support, sales chat and live demonstrations, and email support. These services cover both voice and non-voice channels and are tailored to support diverse client needs across various business functions.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Technical Support (Tier 1/2)
Sales Chat & Live Demonstrations
Email Support
Industries Served
The company serves clients in healthcare, insurance, banking and financial services, technology, telecommunications, and retail. It has experience supporting global companies with services aligned to industry-specific requirements and technology platforms.
Unique Stregths
ChoiceConnex is known for its robust infrastructure and commitment to high service standards, offering clients a reliable and customizable approach to customer management. Its operational practices include seamless integration of web and voice technologies, ensuring enhanced customer satisfaction and operational efficiency.
Delivery Footprint
Headquartered in Mumbai, India, the company operates using an onshore delivery model. It serves clients across various geographies, with teams working in hybrid environments depending on client needs.
Certifications
No items found.
Verticals
Healthcare & Life Sciences
Insurance
Banking & Financial Services
Technology & SaaS
Telecommunications & Media
Retail & e-Commerce
Clients
No items found.
What's the main service provided by
ChoiceConnex
?
ChoiceConnex specializes in delivering exceptional customer experience and contact center solutions. Their offerings are comprehensive, including inbound customer support, outbound telesales and retention, tier 1 and tier 2 technical support, sales chat and live demonstrations, and email support. These services are designed to cater to a variety of client needs, ensuring effective communication across both voice and non-voice channels.
What additional services does
ChoiceConnex
provide?
In addition to its main offerings in customer experience and contact center solutions, ChoiceConnex also provides back-office operations. This additional service capability supports clients in managing their internal processes more effectively, allowing them to focus on their core business activities.
When was
ChoiceConnex
founded?
Established in 2002, ChoiceConnex has been operating for over 21 years. The company has built a strong reputation in the business process outsourcing sector, focusing on innovative solutions that enhance both internal and external communications for its diverse clientele.
What industry verticals does
ChoiceConnex
serve?
ChoiceConnex serves a wide array of industries, including Healthcare & Life Sciences, Insurance, Banking & Financial Services, Technology & SaaS, Telecommunications & Media, and Retail & e-Commerce. This diverse vertical focus allows the company to tailor its services to meet the specific needs of various sectors.
What delivery model does
ChoiceConnex
offer?
ChoiceConnex employs an onshore delivery model, which means that their services are provided from within the client's country or region. This approach can enhance communication and operational efficiency, as it often allows for better alignment with client needs and local market conditions.
How many employees and/or seats does
ChoiceConnex
have?
ChoiceConnex has a workforce ranging from 5,000 to 10,000 employees. This substantial number of skilled professionals enables the company to efficiently manage large-scale operations and maintain high service standards across its diverse service offerings.
Can
ChoiceConnex
be considered a good service provider for startups?
Can
ChoiceConnex
be considered a good service provider for SMBs?
ChoiceConnex is well-positioned to support small and medium businesses (SMBs) due to its scalable service offerings and commitment to high service standards. The company's diverse range of customer experience solutions, combined with back-office support, allows SMBs to enhance their operational efficiency and customer satisfaction without the need for significant upfront investment in infrastructure.
Can
ChoiceConnex
be considered a good service provider for enterprises?
ChoiceConnex is an excellent provider for enterprises and large companies, given its robust infrastructure and extensive experience in various industries. The company’s ISO certification and focus on innovative, technology-driven systems ensure that it can meet the complex needs of large-scale operations, delivering reliable and customizable solutions that enhance customer management.
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