Chima Services
Customer Experience and Contact Center
Chima Services Sdn Bhd is a dynamic BPO provider that offers customer experience and contact center solutions for telecommunications, retail, and financial services, known for its tailored strategies and client-centric approach.
Size
5K-10K
Private
Mission
To connect businesses with their customers efficiently across any channel.
About
Chima Services Sdn Bhd offers customer experience and contact center solutions along with sales and lead-generation services for clients in telecommunications, retail, and financial services. The company operates using an onshore model and supports businesses primarily in Malaysia and nearby regions.
It is recognized for its customized solutions, with a focus on transforming customer experiences and driving digital transformation through agile communication platforms.
Services
Chima Services Sdn Bhd provides customer experience and contact center solutions, supported by sales outsourcing and digital marketing services. These services include inbound customer support, outbound telesales, CRM consulting, and SEO optimization, tailored to enhance customer engagement and drive sales growth.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
CX Consulting & Journey Mapping
Campaign Management
SEO & Website Optimisation
Lead Research & List Building
Industries Served
The company serves clients in telecommunications, retail, and financial services. It has experience supporting businesses that require effective customer relationship management and sales support, utilizing industry-specific technologies to meet diverse client needs.
Unique Stregths
Chima Services is known for its client-centric culture and proven expertise in both BPO and digital marketing. Offering customized strategies, the company emphasizes long-term partnerships and responsive client relationships, ensuring high levels of satisfaction and continuous improvement.
Delivery Footprint
Headquartered in Kuala Lumpur, Malaysia, the company operates using an onshore delivery model. It serves clients primarily within the region, with teams dedicated to providing agile and effective customer service solutions.
Certifications
No items found.
Verticals
Telecommunications & Media
Retail & e-Commerce
Technology & SaaS
Banking & Financial Services
Clients
HP
Microsoft
Cisco
Lenovo
Apple
Google
Amazon
What's the main service provided by
Chima Services
?
Chima Services specializes in customer experience and contact center solutions, providing a range of services designed to enhance client interactions. Their offerings include inbound customer support, outbound telesales and retention, CX consulting and journey mapping, campaign management, SEO and website optimization, as well as lead research and list building. This comprehensive suite of services aims to improve customer engagement and drive business growth.
What additional services does
Chima Services
provide?
In addition to their primary customer experience and contact center solutions, Chima Services also offers a range of supplementary services. These include sales and lead-generation services as well as marketing operations, further expanding their capabilities to support clients in achieving their business objectives.
When was
Chima Services
founded?
Chima Services was established in 2015, marking nearly a decade of providing exceptional customer experience solutions. Since its founding, the company has grown significantly, positioning itself as a key player in the business process outsourcing sector in Malaysia and the surrounding regions.
What industry verticals does
Chima Services
serve?
Chima Services caters to a diverse array of industries, including Telecommunications & Media, Retail & e-Commerce, Technology & SaaS, as well as Banking & Financial Services. This broad focus allows them to tailor their services to meet the specific needs of clients across these critical sectors.
What delivery model does
Chima Services
offer?
Chima Services operates using an onshore delivery model, which means that their services are provided within the same country where their clients are based. This approach facilitates closer communication and collaboration, enhancing the quality and responsiveness of service delivery.
How many employees and/or seats does
Chima Services
have?
Chima Services has a workforce comprising between 5,000 to 10,000 employees. This significant team size reflects the company's capacity to handle large-scale operations and cater to the needs of a variety of clients across multiple sectors.
Can
Chima Services
be considered a good service provider for startups?
Can
Chima Services
be considered a good service provider for SMBs?
Can
Chima Services
be considered a good service provider for enterprises?
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