ChatPandas
Customer Experience and Contact Center
ChatPandas is a global omni-channel customer support provider that provides customer experience and contact center services for healthcare and e-commerce, known for its seamless and personalized interactions.
Size
51-200
Private
Mission
To redefine customer experience by delivering exceptional, tailored customer interactions.
About
ChatPandas offers customer experience and contact center services along with back-office operations and lead-generation services for clients in healthcare and e-commerce. The company operates using an onshore model and supports U.S.-based businesses.
It is recognized for its commitment to redefining customer experience, with over one million satisfied customers globally, demonstrating its impact in the customer service outsourcing industry.
Services
ChatPandas provides customer experience and contact center services supported by back-office operations and lead-generation services. These services include inbound customer support, multilingual support, technical support, live chat and messaging support, email support, lead research and list building, and data entry and data processing. Each solution is designed to ensure seamless, personalized interactions that meet diverse client needs.
Capabilities
Inbound Customer Support
Multilingual Support
Technical Support (Tier 1/2)
Live Chat & Messaging Support
Email Support
Lead Research & List Building
Data Entry & Data Processing
Industries Served
The company serves clients in healthcare and e-commerce. It has experience supporting businesses of all sizes, from startups to large enterprises, with services aligned to industry-specific requirements and technology platforms.
Unique Stregths
ChatPandas is known for its holistic approach to customer support, offering clients dedicated attention across all communication channels. Its commitment to quality and innovation ensures fast and personalized support, which helps deliver consistency at scale.
Delivery Footprint
Headquartered in Bristol, United Kingdom, the company operates using an onshore delivery model. It serves clients primarily in the United States, with teams working in hybrid environments depending on client needs.
Certifications
No items found.
Verticals
Healthcare & Life Sciences
Retail & e-Commerce
Clients
No items found.
What's the main service provided by
ChatPandas
?
ChatPandas specializes in enhancing customer experience through a comprehensive suite of contact center services. Their main offerings include inbound customer support and technical support at both Tier 1 and Tier 2 levels. Additionally, they provide multilingual support, live chat and messaging assistance, email support, lead research and list building, as well as data entry and data processing. This diverse range of services is designed to facilitate seamless and personalized interactions that cater to the unique needs of their clients.
What additional services does
ChatPandas
provide?
Beyond their primary customer experience and contact center services, ChatPandas also offers additional capabilities in back-office operations and sales and lead-generation services. This extended portfolio allows them to support clients holistically, addressing not only customer interactions but also essential operational functions that drive business growth.
When was
ChatPandas
founded?
ChatPandas was established in 2014, marking nearly a decade of operation in the customer service outsourcing sector. Since its inception, the company has focused on revolutionizing customer experience, building a robust portfolio of services that meet the dynamic needs of its clientele.
What industry verticals does
ChatPandas
serve?
ChatPandas serves a variety of industries, with a particular emphasis on Healthcare & Life Sciences and Retail & e-Commerce. This industry focus allows them to tailor their services to meet the specific demands of these sectors, facilitating effective support for businesses ranging from startups to established enterprises.
What delivery model does
ChatPandas
offer?
ChatPandas utilizes an onshore delivery model, which means that their services are provided from within the United States. This approach ensures that they maintain close proximity to their clients, enabling better communication, cultural alignment, and adherence to regional standards. The onshore model is designed to deliver high-quality customer interactions while supporting U.S.-based businesses effectively.
How many employees and/or seats does
ChatPandas
have?
ChatPandas employs between 51 and 200 individuals, indicating a workforce capable of managing diverse client needs while still maintaining a personalized approach. This size allows the company to be agile and responsive in its service delivery, ensuring that each client receives dedicated attention.
Can
ChatPandas
be considered a good service provider for startups?
Can
ChatPandas
be considered a good service provider for SMBs?
Can
ChatPandas
be considered a good service provider for enterprises?
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