Cgs Romania specializes in providing comprehensive customer experience and contact center solutions. Their offerings encompass a range of services, including inbound customer support, outbound telesales and retention, as well as technical support across Tier 1 and Tier 2 levels. Additionally, they excel in multilingual support, ensuring effective communication with diverse client bases. This diverse service portfolio is designed to enhance client engagement and operational efficiency in various sectors.

Cgs Romania was established in 2002, marking over 21 years of experience in the business process outsourcing industry. Since its inception, the company has grown substantially, evolving its offerings and expanding its client base across multiple sectors.

Cgs Romania serves a wide range of industries including Telecommunications & Media, Technology & SaaS, Banking & Financial Services, Insurance, and Retail & e-Commerce. This diverse industry focus allows them to tailor their services to meet the specific needs of various clients and ensure seamless integration into their operations.

Cgs Romania utilizes both offshore and nearshore delivery models to provide its services. Offshore delivery typically involves providing services from a location outside the client's country, which can lead to cost efficiencies and access to a larger talent pool. Nearshore delivery, on the other hand, allows for closer geographical proximity, facilitating better communication and collaboration with clients. This dual approach enables Cgs Romania to effectively meet the diverse requirements of their clientele across Europe and North America.

Cgs Romania employs a substantial workforce, ranging from 5,000 to 10,000 professionals. This large team is indicative of the company's capacity to handle diverse client needs and deliver high-quality services across various sectors.

Cgs Romania is well-positioned to support small and medium businesses (SMBs) with its scalable service offerings and extensive experience across multiple industries. Their ability to provide tailored solutions in customer support and technical assistance allows SMBs to enhance their operational efficiency while focusing on growth. The flexibility inherent in their delivery models also enables SMBs to adapt services as they expand.

Cgs Romania is an excellent choice for enterprises and large companies seeking reliable business process outsourcing solutions. With a workforce of thousands and a strong focus on customer experience, the company is equipped to handle the complexities of large-scale operations. Their experience in various sectors and advanced technological integration ensures that they can meet the sophisticated demands of enterprise clients, making them a dependable partner.