Cgs Israel Computer Generated Solutions specializes in delivering customer experience and contact center solutions. Their offerings encompass a range of services, including inbound customer support, outbound telesales and retention, as well as technical support across Tier 1 and Tier 2 levels. This comprehensive suite of services is designed to meet the diverse needs of clients in various sectors.

Cgs Israel Computer Generated Solutions was established in 1984, which means the company has been in operation for approximately 40 years as of 2024. This extensive experience has allowed them to develop a deep understanding of the customer experience and contact center landscape.

The company serves a variety of sectors, including Healthcare & Life Sciences, Retail & e-Commerce, Technology & SaaS, Telecommunications & Media, and Travel, Hospitality & Leisure. This diverse industry focus enables them to tailor their services to meet the specific needs of different clients.

Cgs Israel operates using a hybrid delivery model, which includes onshore and offshore capabilities. Onshore services are delivered within the same country as the client, while offshore services are provided from different countries, allowing for greater flexibility and cost efficiency. This multi-shore mix enables the company to adapt to client requirements and deliver high-quality support across various geographical locations.

Cgs Israel Computer Generated Solutions has a workforce ranging from 5,000 to 10,000 employees. This significant team size allows the company to scale its services effectively and cater to the needs of a diverse client base.

Cgs Israel Computer Generated Solutions is well-positioned to support small and medium businesses due to its extensive service offerings and experience in various industries. Their ability to deliver both onshore and offshore services provides SMBs with flexibility and cost-effective solutions to enhance their customer engagement strategies. The company's performance-driven culture and focus on employee training further ensure that SMB clients receive high-quality support tailored to their specific requirements.

Cgs Israel Computer Generated Solutions is an excellent choice for enterprises and large companies. With a workforce of up to 10,000 employees, they can handle extensive projects and provide scalable solutions. Their experience across multiple sectors, combined with a hybrid delivery model, allows them to meet the sophisticated demands of large organizations while maintaining high service quality. The company's commitment to leveraging cutting-edge technology enhances their ability to deliver reliable and efficient customer experience solutions.