Cgs Chile
Customer Experience and Contact Center
Computer Generated Solutions, Inc. is a global outsourcing provider that provides customer experience and contact center solutions for healthcare, financial services, retail, and utilities, known for its multilingual support and innovative service delivery.
Size
11-50
Private
Mission
To drive growth and innovation for industry leaders through advanced technology, custom learning solutions, and scalable outsourcing services.
About
Computer Generated Solutions, Inc. offers customer experience and contact center solutions along with technical support and enterprise learning for clients in healthcare, financial services, retail, and utilities. The company operates using a global and hybrid delivery model and supports clients across North America and Latin America.
It is recognized for its commitment to service excellence, with a proven track record in handling over 50 million transactions annually and a strong presence in Latin America.
Services
Computer Generated Solutions, Inc. provides customer experience and contact center solutions supported by technical support and enterprise learning services. These services include inbound customer support, technical assistance, and multilingual support, tailored to meet the diverse needs of clients across various industries.
Capabilities
Inbound Customer Support
Technical Support (Tier 1/2)
Multilingual Support
Sales Chat & Live Demonstrations
Customer & Marketing Analytics
Industries Served
The company serves clients in healthcare, financial services, retail, and utilities. It has experience supporting organizations with services aligned to industry-specific requirements and technology platforms, ensuring effective customer engagement and operational efficiency.
Unique Stregths
Computer Generated Solutions, Inc. is known for its innovative and scalable outsourcing solutions, offering clients a robust multilingual support system. Its approach includes a focus on process optimization and service continuity, which help deliver consistency and quality at scale.
Delivery Footprint
Headquartered in New York City, the company operates using a global and hybrid delivery model. It serves clients across North America and Latin America, with teams working in remote and on-site environments depending on client needs.
Certifications
No items found.
Verticals
Healthcare & Life Sciences
Banking & Financial Services
Energy & Utilities
Retail & e-Commerce
Clients
No items found.
What's the main service provided by
Cgs Chile
?
Cgs Chile specializes in providing exceptional customer experience and contact center solutions. Their service offerings extend to inbound customer support and technical assistance, catering to various needs with multilingual support. Additionally, they offer services such as sales chat, live demonstrations, and customer and marketing analytics, ensuring a comprehensive approach to client engagement and satisfaction.
What additional services does
Cgs Chile
provide?
In addition to its core offerings in customer support and contact center solutions, Cgs Chile also provides back-office operations. This additional capability enhances their service portfolio, allowing clients to benefit from streamlined processes and improved operational efficiency.
When was
Cgs Chile
founded?
Cgs Chile was established in 2010, marking over 13 years in the industry. Since its inception, the company has focused on delivering innovative customer experience solutions and has grown to establish a significant presence in the Latin American market.
What industry verticals does
Cgs Chile
serve?
Cgs Chile serves multiple sectors, including Healthcare & Life Sciences, Banking & Financial Services, Energy & Utilities, and Retail & e-Commerce. This diverse industry focus allows the company to tailor its services to meet the specific demands and challenges of each sector.
What delivery model does
Cgs Chile
offer?
Cgs Chile adopts a flexible delivery model that encompasses onshore, nearshore, offshore, and hybrid approaches. Onshore refers to services provided within the same country, while nearshore denotes services offered from neighboring countries. Offshore services are those delivered from distant locations, often leveraging cost advantages. This hybrid model enables Cgs Chile to provide scalable and efficient solutions tailored to client needs, ensuring optimal operational effectiveness.
How many employees and/or seats does
Cgs Chile
have?
Cgs Chile has a workforce comprising between 11 to 50 employees. This size allows the company to maintain a close-knit team that can provide personalized service while still being agile enough to adapt to client requirements.
Can
Cgs Chile
be considered a good service provider for startups?
While Cgs Israel Computer Generated Solutions has a robust portfolio of services, their size and experience may make them less suitable for startups that often require a more tailored, flexible approach. Startups may benefit from working with smaller providers that can adapt quickly to their unique needs and evolving business models. However, if a startup is looking for reliable support in customer experience and contact center solutions with a strong emphasis on technology, CGS could be a viable option, particularly if they require scalability as they grow.
Can
Cgs Chile
be considered a good service provider for SMBs?
Can
Cgs Chile
be considered a good service provider for enterprises?
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