Certis
Back-Office Operations
Certis Group is a leading global provider of integrated security and outsourced services that provides business process outsourcing for government and public sector, logistics, transport and supply-chain, and real estate and property management, known for its rich history and commitment to innovation.
Size
over-10K
Private
100m-1b
Mission
About
Certis Group offers business process outsourcing along with integrated security and facilities management for clients in government and public sector, logistics, transport and supply-chain, and real estate and property management. The company operates using an onshore model and supports clients primarily in Singapore.
It is recognized for its advanced technology integration, with a strong focus on tailored solutions that meet diverse industry needs and a commitment to operational efficiency.
Services
Certis Group provides business process outsourcing supported by integrated security and facilities management services. These services include process assessment and transition management, change management and training, and human-in-the-loop quality assurance. They are tailored to support operational efficiency and administrative needs across various sectors.
Capabilities
Process Assessment & Transition Management
Change Management & Training
Human-in-the-Loop QA
Industries Served
The company serves clients in government and public sector, logistics, transport and supply-chain, and real estate and property management. It has experience supporting diverse client types with services aligned to industry-specific requirements and technology platforms, ensuring that solutions are both effective and relevant.
Unique Stregths
Certis Group is known for its rich history in security services and a commitment to innovation, offering clients advanced technology integration and multidisciplinary solutions. Its approach includes leveraging IoT, AI, and big data to deliver consistent and scalable services that address complex operational challenges.
Delivery Footprint
Headquartered in Singapore, the company operates using an onshore delivery model. It serves clients primarily in Singapore, with teams working on-site to ensure responsiveness and efficiency in service delivery.
Certifications
No items found.
Verticals
Government & Public Sector
Real Estate & Property Management
Logistics Transport & Supply-Chain
Clients
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What's the main service provided by
Certis
?
Certis specializes in business process outsourcing, primarily focusing on back-office operations. Their offerings are comprehensive and include process assessment and transition management, change management and training, as well as human-in-the-loop quality assurance. This diverse range of services is designed to enhance operational efficiency and meet the administrative demands of various sectors.
What additional services does
Certis
provide?
When was
Certis
founded?
Founded in 1958, Certis has been in operation for over 65 years. This extensive experience has allowed the company to develop a deep understanding of the needs of its clients, particularly in the areas of business process outsourcing and integrated security services.
What industry verticals does
Certis
serve?
Certis serves a variety of industries, specifically focusing on the Government & Public Sector, Logistics, Transport & Supply-Chain, and Real Estate & Property Management. Their expertise in these sectors enables them to provide tailored solutions that address the unique challenges faced by clients in these fields.
What delivery model does
Certis
offer?
Certis operates using an onshore delivery model, which means that their services are provided from within the client's country, specifically Singapore. This approach ensures that the teams are readily available on-site, allowing for greater responsiveness and efficiency in service delivery. Onshore delivery often facilitates better communication and collaboration between service providers and clients.
How many employees and/or seats does
Certis
have?
Certis employs over 10,000 individuals, reflecting a robust workforce capable of supporting a wide range of operational needs. This significant employee base allows the company to effectively manage large-scale projects and deliver consistent service quality across various sectors.
Can
Certis
be considered a good service provider for startups?
While Certis has a strong foundation in business process outsourcing, their services may be more suited for established businesses rather than startups. The scale and complexity of their offerings might be overwhelming for new companies that require more basic or flexible solutions. Startups may benefit from simpler, more agile service providers that cater specifically to their unique challenges and rapid growth needs.
Can
Certis
be considered a good service provider for SMBs?
Certis can be a viable partner for small and medium businesses (SMBs) looking for reliable back-office solutions. With their extensive experience across various industries and a commitment to operational efficiency, Certis can support SMBs in scaling their operations. Their ability to provide tailored services also allows SMBs to adapt to changing market demands effectively.
Can
Certis
be considered a good service provider for enterprises?
Certis stands out as a strong service provider for enterprises and large companies. Their significant workforce, extensive industry experience, and commitment to innovation position them as a reliable partner for complex operational needs. With a proven track record recognized by awards such as the Sao Khue Award for Outstanding BPO Service, enterprises can trust Certis to deliver sophisticated, scalable solutions integrated with advanced technologies.
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