Cerco Business Solutions
Back-Office Operations
Serco Group is a global leader in delivering critical support services that provides back-office operations for government and public sector, healthcare and life sciences, logistics, transport and supply-chain, and education and edtech, known for its commitment to innovative solutions and positive impact.
Size
over-10K
Public
over-1b
Mission
To address the world's most urgent challenges with the right people, technology, and partnerships, ensuring sustainable growth and success.
About
Serco Group offers back-office operations along with automation & RPA enablement and customer & marketing analytics for clients in government & public sector, healthcare & life sciences, logistics, transport & supply-chain, and education & edtech. The company operates using a hybrid (multi-shore mix) model and supports clients across multiple regions.
It is recognized for its extensive experience in privatized government services, with a strong focus on delivering innovative solutions that address global challenges.
Services
Serco Group provides back-office operations supported by automation & RPA enablement and customer & marketing analytics. These services cover various channels and are tailored to support client needs across multiple sectors, ensuring efficiency and effectiveness in service delivery.
Capabilities
Automation & RPA Enablement
Customer & Marketing Analytics
Industries Served
The company serves clients in government & public sector, healthcare & life sciences, logistics, transport & supply-chain, and education & edtech. It has experience supporting diverse client types with services aligned to industry-specific requirements and technology platforms.
Unique Stregths
Serco Group is known for its commitment to innovative solutions and positive impact, offering clients a robust operational framework. Its approach includes leveraging technology and partnerships, which help deliver consistency at scale and address complex challenges effectively.
Delivery Footprint
Headquartered in the UK, the company operates using a hybrid (multi-shore mix) delivery model. It serves clients across UK & Europe, North America, Asia Pacific, and the Middle East, with teams working in remote, hybrid, and on-site environments depending on client needs.
Certifications
No items found.
Verticals
Government & Public Sector
Healthcare & Life Sciences
Education & EdTech
Logistics Transport & Supply-Chain
Clients
No items found.
What's the main service provided by
Cerco Business Solutions
?
Cerco Business Solutions specializes in back-office operations, providing essential support to enhance business efficiency. In addition to their core services, they also offer automation and RPA enablement, as well as customer and marketing analytics. This comprehensive service suite is designed to cater to diverse client needs across various sectors, ensuring a streamlined operational workflow.
What additional services does
Cerco Business Solutions
provide?
When was
Cerco Business Solutions
founded?
Cerco Business Solutions was established in 1988, which means the company has been in operation for over 35 years. Since its inception, it has grown significantly, adapting to the evolving needs of its clients and the market.
What industry verticals does
Cerco Business Solutions
serve?
Cerco Business Solutions serves a wide array of industries including Government & Public Sector, Healthcare & Life Sciences, Logistics, Transport & Supply-Chain, and Education & EdTech. This diverse sector focus highlights their capability to provide tailored solutions that meet the specific demands of each industry.
What delivery model does
Cerco Business Solutions
offer?
Cerco Business Solutions employs a hybrid delivery model, which combines onshore, nearshore, and offshore strategies to best meet client needs. This approach allows the company to leverage global talent while ensuring that services are delivered efficiently and effectively, accommodating different client preferences for support locations.
How many employees and/or seats does
Cerco Business Solutions
have?
Cerco Business Solutions employs over 10,000 individuals, reflecting a substantial workforce that enables them to manage large-scale operations and deliver services across various sectors. This significant employee base underscores their capacity to handle diverse client requirements effectively.
Can
Cerco Business Solutions
be considered a good service provider for startups?
While Ceri International primarily focuses on non-profit sectors, their extensive experience in delivering humanitarian aid and social services can be beneficial for startups in related fields. Startups that align with Ceri’s mission of supporting vulnerable populations may find value in their knowledge and network, particularly if they are looking to establish a niche in child advocacy or humanitarian work.
Can
Cerco Business Solutions
be considered a good service provider for SMBs?
Cerco Business Solutions is well-positioned to support small and medium businesses (SMBs) with its flexible service offerings and extensive experience across multiple sectors. Their capability to tailor solutions and effectively scale operations makes them a reliable partner for SMBs looking to enhance their back-office functions and implement automation.
Can
Cerco Business Solutions
be considered a good service provider for enterprises?
Cerco Business Solutions is highly suitable for enterprises and large companies, given its extensive workforce and a proven track record in delivering complex services across various industries. The company's hybrid delivery model allows for reliable service provision at scale, making it an attractive option for large organizations seeking innovative solutions and operational efficiency.
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