Ceprocs™
Customer Experience and Contact Center
CEPROCS™ is a Central European procurement consulting and BPO firm that provides customer experience and contact center services for banking, financial services, insurance, healthcare, technology, and travel industries, known for its process-oriented approach and strategic partnerships.
Size
11-50
Private
Mission
To enable clients to focus on core business objectives by managing their non-core daily tasks.
About
CEPROCS™ offers customer experience and contact center services along with inbound customer support, technical support, order management, claims processing, HRIS management, and recruitment process outsourcing for clients in banking, financial services, insurance, healthcare, technology, and travel. The company operates using an offshore delivery model and supports clients across various sectors.
It is recognized for its tailored solutions that adapt to client needs, with a strong focus on simplifying and improving business processes to enable clients to concentrate on their core activities.
Services
CEPROCS™ provides customer experience and contact center services supported by inbound customer support, technical support, order management, claims processing, HRIS management, and recruitment process outsourcing. These services cover various channels and are tailored to support clients' operational needs, enabling them to focus on their core business objectives.
Capabilities
Inbound Customer Support
Technical Support (Tier 1/2)
Order Management & Fulfilment
Claims Processing
HRIS Management
Recruitment Process Outsourcing (RPO)
Industries Served
The company serves clients in banking, financial services, insurance, healthcare, technology, and travel. It has experience supporting major corporations with services aligned to industry-specific requirements, ensuring compliance and efficiency in operations.
Unique Stregths
CEPROCS™ is known for its process-oriented approach, offering clients integrated outsourcing solutions that free up resources and enhance operational efficiency. Its methodology includes comprehensive data analysis and market best practices implementation, which help deliver consistent results at scale.
Delivery Footprint
Headquartered in Sibiu, Romania, the company operates using an offshore delivery model. It serves clients across multiple regions, with teams working in remote environments tailored to meet client demands.
Certifications
No items found.
Verticals
Banking & Financial Services
Insurance
Healthcare & Life Sciences
Technology & SaaS
Travel Hospitality & Leisure
Clients
No items found.
What's the main service provided by
Ceprocs™
?
Ceprocs™ specializes in providing comprehensive customer experience and contact center solutions. Their primary offerings include inbound customer support, technical support at both Tier 1 and Tier 2 levels, order management and fulfillment, claims processing, HRIS management, and recruitment process outsourcing. This diverse range of services is designed to support clients in optimizing their operational needs and allows them to concentrate on their core business objectives.
What additional services does
Ceprocs™
provide?
When was
Ceprocs™
founded?
Founded in 2010, Ceprocs™ has been in operation for approximately 14 years. Over this period, the company has developed a significant presence in the business process outsourcing sector, establishing itself as a reliable partner for various industries.
What industry verticals does
Ceprocs™
serve?
Ceprocs™ serves a variety of industries, including Banking & Financial Services, Insurance, Healthcare & Life Sciences, Technology & SaaS, and Travel, Hospitality & Leisure. This broad focus allows the company to tailor its services to meet the specific needs and regulatory requirements of each sector.
What delivery model does
Ceprocs™
offer?
Ceprocs™ utilizes an offshore delivery model to provide its services. This approach involves managing operations from a location outside the clients' home country, which can lead to cost efficiencies and access to a broader talent pool. Offshore outsourcing enables Ceprocs™ to deliver high-quality support while allowing clients to focus on their primary business activities.
How many employees and/or seats does
Ceprocs™
have?
Ceprocs™ has a workforce of between 11 and 50 employees. This relatively compact size allows for a personalized approach to service delivery, ensuring that clients receive dedicated attention and support.
Can
Ceprocs™
be considered a good service provider for startups?
Cerco Business Solutions has the potential to be a valuable service provider for startups, particularly those seeking comprehensive back-office support and automation services. While their scale and service range can offer robustness to new ventures, startups should consider whether they align with the company’s delivery model and service offerings, which are designed for efficiency and scalability.
Can
Ceprocs™
be considered a good service provider for SMBs?
For small and medium businesses, Ceprocs™ presents a compelling option for outsourced services. Their scalable service offerings, coupled with a strong focus on client-specific needs, enable SMBs to enhance operational efficiency without the overhead of in-house support. The flexibility of their service portfolio allows SMBs to adapt as they grow, making Ceprocs™ a supportive partner in their development journey.
Can
Ceprocs™
be considered a good service provider for enterprises?
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