Centrevo
Customer Experience and Contact Center
Centrevo is a leading BPO company that provides customer experience and contact center solutions for banking, insurance, retail, and telecommunications, known for its tailored services and state-of-the-art technology.
Size
Private
Mission
To deliver effective solutions that alleviate internal business pressures, enabling clients to focus on core activities.
About
Centrevo offers customer experience and contact center solutions along with back office outsourcing and call center services for clients in banking, insurance, retail, and telecommunications. The company operates using an offshore model and supports clients in the UK and South Africa.
It is recognized for its ability to tailor services to meet specific client needs, with a strong focus on blending people, process, and technology to enhance customer engagement.
Services
Centrevo provides customer experience and contact center solutions supported by back office outsourcing and call center services. These services include inbound customer support, outbound telesales and retention, quality assurance and monitoring, voice-of-customer analytics, data collection, and email support. Each solution is customized to enhance operational effectiveness and customer support capabilities.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Quality Assurance & Monitoring
Voice-of-Customer (VOC) Analytics
Data Collection & Survey Programming
Email Support
Industries Served
The company serves clients in banking, insurance, retail, and telecommunications. It has experience supporting blue-chip companies and leading brands with services aligned to industry-specific requirements and technology platforms.
Unique Stregths
Centrevo is known for its tailored approach, offering clients scalable solutions that alleviate internal business pressures. Its methodology includes blending people, process, and technology, ensuring personalized customer engagement and operational consistency.
Delivery Footprint
Headquartered in Mount Edgecombe, Durban, South Africa, the company operates using an offshore delivery model. It serves clients across the UK and South Africa, with teams working in a hybrid environment depending on client needs.
Certifications
No items found.
Verticals
Banking & Financial Services
Insurance
Retail & e-Commerce
Telecommunications & Media
Clients
No items found.
What's the main service provided by
Centrevo
?
Centrevo specializes in providing customer experience and contact center solutions, which are complemented by a range of back office outsourcing and call center services. Their offerings include inbound customer support, outbound telesales and retention efforts, quality assurance and monitoring, voice-of-customer analytics, data collection, and email support. Each service is tailored to enhance operational efficiency and improve customer engagement, ensuring that clients receive personalized solutions that meet their specific needs.
What additional services does
Centrevo
provide?
When was
Centrevo
founded?
Established in 2011, Centrevo has been in operation for over a decade, marking its journey as a trusted provider in the customer experience and contact center sector. The company has built a strong reputation since its inception, evolving alongside the needs of its clients and the industries it serves.
What industry verticals does
Centrevo
serve?
Centrevo caters to a variety of sectors, including Banking & Financial Services, Insurance, Retail & e-Commerce, and Telecommunications & Media. This diverse industry focus allows the company to leverage its expertise and technology to meet the specific demands of its clients across these verticals.
What delivery model does
Centrevo
offer?
Centrevo operates using an offshore delivery model, which means that the services are provided from a location outside of the client's country, in this case, South Africa. This approach allows Centrevo to offer cost-effective solutions while maintaining high-quality service delivery. By utilizing skilled teams that work in a hybrid environment, they can adapt their services to meet the unique needs of clients both in the UK and South Africa.
How many employees and/or seats does
Centrevo
have?
Can
Centrevo
be considered a good service provider for startups?
Centrevo may be suitable for startups that require flexible and scalable customer support solutions. While the company has extensive experience in serving larger clients, startups looking for tailored customer engagement strategies and efficient operational support can benefit from Centrevo's customizable service offerings. However, startups should consider their specific needs and growth plans to ensure alignment with the services provided.
Can
Centrevo
be considered a good service provider for SMBs?
Centrevo presents a compelling option for small and medium businesses seeking reliable customer experience solutions. With a robust portfolio of services that can be scaled according to business needs, Centrevo is well-positioned to support SMBs in enhancing their customer engagement and operational efficiency. Their ability to provide tailored services makes them a valuable partner for businesses aiming for growth and improved customer satisfaction.
Can
Centrevo
be considered a good service provider for enterprises?
Centrevo is an excellent service provider for enterprises and large companies, given its experience in catering to blue-chip clients across various industries. The company's ability to deliver sophisticated and scalable solutions, along with a strong focus on quality assurance and monitoring, ensures that large businesses can rely on Centrevo for consistent and effective customer engagement. Their offshore delivery model further supports enterprises looking for cost-effective yet high-quality service.
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