Centrecom
Customer Experience and Contact Center
Centrecom is an international BPO company that provides customer experience and contact center services for aviation, utilities, e-commerce, finance, iGaming, tourism, and online classifieds, known for its customized solutions and extensive global presence.
Size
201-500
Private
50m-100m
Mission
About
Centrecom offers customer experience and contact center services along with back-office operations for clients in aviation, utilities, e-commerce, finance, iGaming, tourism, and online classifieds. The company operates using a hybrid delivery model and supports businesses across multiple global regions.
It is recognized for its tailored BPO solutions, with over 30 years of experience and a commitment to leveraging advanced technology to meet diverse client needs.
Services
Centrecom provides customer experience and contact center services supported by back-office operations and specialized offerings such as inbound customer support, outbound telesales, multilingual support, and document indexing. These services cover various channels, including voice, email, and live chat, and are tailored to support the operational needs of diverse industries.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Multilingual Support
Live Chat & Messaging Support
Email Support
Document Indexing & Digitisation
Content Moderation
Claims Processing
Data Entry & Data Processing
Billing & Invoicing
Social Media Management
Technical Support (Tier 1/2)
Quality Assurance & Monitoring
Industries Served
The company serves clients in aviation, utilities, e-commerce, finance, iGaming, tourism, and online classifieds. It has experience supporting businesses of all sizes with services aligned to industry-specific requirements and technology platforms.
Unique Stregths
Centrecom is known for its customized BPO solutions, offering clients a blend of technical expertise and cultural adaptability. Its approach includes a strong focus on technology investment and a professional team dedicated to delivering high-quality services consistently.
Delivery Footprint
Headquartered in Malta, the company operates using a hybrid delivery model. It serves clients across multiple global locations, with teams working in both remote and on-site environments depending on client needs.
Certifications
No items found.
Verticals
Banking & Financial Services
Energy & Utilities
Retail & e-Commerce
Gaming & Entertainment
Travel Hospitality & Leisure
Clients
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What's the main service provided by
Centrecom
?
Centrecom specializes in providing exceptional customer experience and contact center services, complemented by robust back-office operations. Their offerings include a variety of sub-services such as inbound customer support, outbound telesales and retention, multilingual assistance, live chat and messaging support, email support, document indexing and digitization, content moderation, claims processing, data entry and processing, billing and invoicing, social media management, technical support (Tier 1/2), and quality assurance and monitoring. This diverse range of services is designed to meet the operational needs of various industries effectively.
What additional services does
Centrecom
provide?
In addition to its primary offerings in customer experience and contact center services, Centrecom also provides software engineering and product development. This expansion into technology services reflects their commitment to delivering comprehensive solutions that go beyond traditional BPO capabilities.
When was
Centrecom
founded?
Centrecom was established in 1989, marking over 35 years of experience in the business process outsourcing sector. Since its inception, the company has evolved and adapted to the changing landscapes of customer service and technology, continuously enhancing its offerings to better serve its clients.
What industry verticals does
Centrecom
serve?
Centrecom serves a wide array of industries, focusing on sectors such as Banking & Financial Services, Energy & Utilities, Retail & e-Commerce, Gaming & Entertainment, and Travel, Hospitality & Leisure. This diverse industry focus allows them to cater their services to meet the specific needs and challenges of each sector.
What delivery model does
Centrecom
offer?
Centrecom employs a hybrid delivery model that combines both onshore and offshore resources, allowing them to provide flexible and efficient solutions tailored to client needs. This approach means that the company can leverage remote teams for cost-effectiveness while also offering on-site support when necessary, ensuring a seamless integration of services across various geographical locations.
How many employees and/or seats does
Centrecom
have?
Centrecom has a workforce that ranges between 201 to 500 employees. This size enables the company to maintain a balance between personalized service and the capacity to handle large-scale operations, ensuring they can meet the diverse needs of their clients effectively.
Can
Centrecom
be considered a good service provider for startups?
Centrico Selir could be a valuable service provider for startups, particularly those in the banking and financial services sector. Their extensive experience in IT infrastructure and managed services, along with their custom application development capabilities, can help startups establish a robust technological foundation. However, startups should consider whether the scale of services aligns with their specific growth stage and budget constraints.
Can
Centrecom
be considered a good service provider for SMBs?
Can
Centrecom
be considered a good service provider for enterprises?
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