Central Research
IT Infrastructure and Managed Services
Central Research, Inc. is a trusted BPO provider that offers IT infrastructure and managed services for government and public sectors, known for its commitment to quality and customized solutions.
Size
201-500
Private
10m-50m
Mission
About
Central Research, Inc. offers IT infrastructure and managed services along with customer experience and contact center solutions for clients in government and public sectors. The company operates using an onshore model and supports federal and state agencies.
It is recognized for its proven results and strategic partnerships, with a skilled workforce dedicated to meeting the unique challenges faced by its clients.
Services
Central Research, Inc. provides IT infrastructure and managed services, supported by customer experience and contact center solutions. These services include IT support, technical assistance, inbound customer support, and financial management solutions. Each service is tailored to enhance operational efficiency and security for clients in the government and commercial sectors.
Capabilities
ITSM Process Management
Service Desk & IT Support
Technical Support (Tier 1/2)
Inbound Customer Support
Financial Planning & Analysis (FP&A)
Billing & Invoicing
Document Indexing & Digitisation
Order Management & Fulfilment
Record Management & Archiving
Procurement Administration
Data Entry & Data Processing
Industries Served
The company serves clients in government and public sectors, including various federal agencies such as Veterans Affairs and Education Centers. It has experience supporting government contracts with services aligned to industry-specific requirements, ensuring compliance and operational excellence.
Unique Stregths
Central Research, Inc. is known for its reliable partnership and proven experience, offering clients customized service solutions that address their unique operational needs. Its approach includes a focus on strategic partnerships and a skilled workforce, ensuring quality and consistency in service delivery.
Delivery Footprint
Headquartered in Lowell, Arkansas, the company operates using an onshore delivery model. It serves clients across the United States, with teams dedicated to meeting the specific needs of government agencies and commercial clients.
Certifications
No items found.
Verticals
Government & Public Sector
Healthcare & Life Sciences
Clients
No items found.
What's the main service provided by
Central Research
?
Central Research, Inc. specializes in providing IT infrastructure and managed services, complemented by their customer experience and contact center solutions. Their offerings encompass a wide array of sub-services, including ITSM process management, service desk and IT support, technical support for both Tier 1 and Tier 2, and inbound customer support. Additionally, they excel in financial planning and analysis, billing and invoicing, document indexing and digitization, order management and fulfillment, record management and archiving, procurement administration, as well as data entry and processing. This comprehensive suite is designed to enhance operational efficiency and security for their clients.
What additional services does
Central Research
provide?
In addition to their primary offerings, Central Research provides a variety of other services that enhance their overall service portfolio. These include customer experience and contact center solutions, as well as finance and accounting services, which further support their clients' operational needs.
When was
Central Research
founded?
Central Research was established in 2002, making it over 20 years old as of 2024. Since its inception, the company has built a strong reputation in the industry, focusing on delivering effective IT and customer service solutions to various sectors.
What industry verticals does
Central Research
serve?
Central Research primarily serves clients in the Government & Public Sector and Healthcare & Life Sciences industries. Their expertise in these areas enables them to meet the specific needs and regulatory requirements of federal and state agencies.
What delivery model does
Central Research
offer?
Central Research utilizes an onshore delivery model, which means that all services are provided from locations within the United States. This approach allows for closer communication and collaboration with clients, ensuring that their specific needs are met efficiently and effectively.
How many employees and/or seats does
Central Research
have?
Central Research employs a workforce ranging between 201 and 500 individuals. This size allows them to maintain a balance between personalized service and the capacity to handle larger projects, ensuring they can meet diverse client needs effectively.
Can
Central Research
be considered a good service provider for startups?
Can
Central Research
be considered a good service provider for SMBs?
Can
Central Research
be considered a good service provider for enterprises?
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