Centerfirst
Customer Experience and Contact Center
Center First is a data center services provider that offers customer experience and contact center solutions for various industries, known for its secure and scalable IT infrastructure.
Size
11-50
Private
1m-10m
Mission
To empower enterprises by providing state-of-the-art data center facilities that support digital transformation and business continuity.
About
Center First offers customer experience and contact center solutions along with inbound customer support, outbound telesales & retention, quality assurance & monitoring, CX consulting & journey mapping, email support, and multilingual support for clients in diverse industries. The company operates using an onshore and offshore delivery model and supports businesses looking for reliable IT infrastructure solutions.
It is recognized for its commitment to exceptional service, with state-of-the-art facilities designed to optimize data operations and ensure high availability.
Services
Center First provides customer experience and contact center solutions supported by inbound customer support, outbound telesales & retention, quality assurance & monitoring, CX consulting & journey mapping, email support, and multilingual support. These services cover various communication channels and are tailored to support businesses in enhancing customer engagement and operational efficiency.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Quality Assurance & Monitoring
CX Consulting & Journey Mapping
Email Support
Multilingual Support
Industries Served
The company serves clients in multiple industries. It has experience supporting businesses of all sizes with services aligned to their specific needs, ensuring flexibility and scalability in their operations.
Unique Stregths
Center First is known for its advanced data center facilities and robust security measures, offering clients reliable and efficient data solutions. Its approach includes leveraging cutting-edge technology and industry best practices, which help deliver consistency and high performance at scale.
Delivery Footprint
Headquartered in a strategic location, the company operates using an onshore and offshore delivery model. It serves clients across various regions, with teams working in hybrid environments depending on client needs.
Certifications
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Verticals
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Clients
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What's the main service provided by
Centerfirst
?
Centerfirst specializes in delivering comprehensive customer experience and contact center solutions. Their primary focus includes essential services such as inbound customer support and outbound telesales and retention. Additionally, they offer quality assurance and monitoring, CX consulting and journey mapping, as well as email and multilingual support. This diverse range of services is designed to enhance customer engagement and operational efficiency across various communication channels.
What additional services does
Centerfirst
provide?
When was
Centerfirst
founded?
Established in 2004, Centerfirst has been operating for approximately 20 years. Since its inception, the company has focused on improving customer experience and providing robust contact center solutions to its clients.
What industry verticals does
Centerfirst
serve?
What delivery model does
Centerfirst
offer?
Centerfirst employs a versatile delivery model that encompasses both onshore and offshore operations. Onshore refers to services delivered within the same country as the client, ensuring closer collaboration and communication. Offshore services, on the other hand, involve teams located in different countries, which can offer cost efficiencies and access to a diverse talent pool. This hybrid approach allows Centerfirst to tailor its service delivery to meet the specific needs of its clients effectively.
How many employees and/or seats does
Centerfirst
have?
Centerfirst currently has a workforce ranging from 11 to 50 employees. This size reflects a close-knit team capable of providing personalized service while still being agile enough to adapt to the varying demands of their clients.
Can
Centerfirst
be considered a good service provider for startups?
Centerfirst could be a suitable service provider for startups, particularly those seeking to enhance their customer engagement from the outset. With a focus on scalable solutions and a range of services from inbound support to CX consulting, startups can benefit from Centerfirst's expertise in building customer relationships. However, startups should consider their specific needs and ensure that the scale of services aligns with their growth trajectory.
Can
Centerfirst
be considered a good service provider for SMBs?
Centerfirst is well-positioned to support small and medium businesses (SMBs) with its flexible service offerings and commitment to customer experience. The company’s ability to adapt its services to meet the unique needs of SMBs ensures that these businesses can scale their operations smoothly. Centerfirst’s experience in various industries and its robust delivery model provide SMBs with reliable support as they grow and evolve.
Can
Centerfirst
be considered a good service provider for enterprises?
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