Center Source Inc
Customer Experience and Contact Center
Center Source is a pioneering BPO firm that provides customer experience and contact center solutions for the cryptocurrency and financial services sectors, known for its specialized focus on cryptocurrency payment support.
Size
201-500
Private
Mission
To provide exceptional customer experiences through highly trained professionals.
About
Center Source offers customer experience and contact center solutions along with technical support and consulting services for clients in the cryptocurrency and financial services sectors. The company operates using a nearshore delivery model and supports businesses globally.
It is recognized for its unique specialization in cryptocurrency payment support, with a dedicated team that ensures high-quality customer interactions and operational efficiency.
Services
Center Source provides customer experience and contact center solutions, supported by technical support and consulting services. These services cover omnichannel customer support, help desk services, and specialized assistance for cryptocurrency payment systems. Each solution is tailored to meet the unique needs of clients navigating the cryptocurrency payment landscape.
Capabilities
Inbound Customer Support
Technical Support (Tier 1/2)
CX Consulting & Journey Mapping
Automation & RPA Enablement
Industries Served
The company serves clients in the cryptocurrency and financial services sectors. It has experience supporting a diverse range of international brands, ensuring that services align with industry-specific requirements and technology platforms relevant to the crypto market.
Unique Stregths
Center Source is known for its pioneering role as the first BPO focused on cryptocurrency payment support, offering clients a blend of industry expertise and innovative solutions. Its approach includes leveraging AI-powered automation and analytics, which help deliver personalized customer experiences and operational efficiencies at scale.
Delivery Footprint
Headquartered in Pottstown, Pennsylvania, the company operates using a nearshore delivery model. It serves clients across various global markets, with teams working in virtual environments to provide 24/7 support tailored to client needs.
Certifications
No items found.
Verticals
Banking & Financial Services
Technology & SaaS
Clients
No items found.
What's the main service provided by
Center Source Inc
?
Center Source Inc specializes in providing customer experience and contact center solutions. Their offerings extend to include inbound customer support and technical support at both Tier 1 and Tier 2 levels. Additionally, they offer CX consulting and journey mapping, as well as automation and robotic process automation (RPA) enablement, ensuring clients receive comprehensive support tailored to their specific needs.
What additional services does
Center Source Inc
provide?
In addition to their core customer experience and contact center offerings, Center Source Inc provides an array of other services, including finance and accounting as well as IT infrastructure and managed services. This expanded service portfolio enhances their ability to support clients comprehensively across various operational areas.
When was
Center Source Inc
founded?
Established in 2013, Center Source Inc has been in operation for approximately 11 years as of 2024. The company was founded with the mission of delivering exceptional customer experiences through a team of highly trained professionals, positioning itself as a key player in the BPO industry.
What industry verticals does
Center Source Inc
serve?
Center Source Inc primarily serves the Banking & Financial Services and Technology & SaaS sectors. Their focus on these industries allows them to provide specialized support and solutions that meet the unique demands of clients operating within these dynamic markets.
What delivery model does
Center Source Inc
offer?
Center Source Inc employs a nearshore delivery model, which means that while they are based in the United States, they utilize teams located in nearby regions to provide services. This approach allows for efficient communication and operations while also offering the flexibility of work-from-home or virtual environments, ensuring 24/7 support tailored to client needs.
How many employees and/or seats does
Center Source Inc
have?
Center Source Inc has a workforce ranging from 201 to 500 employees. This size allows them to maintain a balance between personalized service and the capacity to handle a diverse range of client needs, making them a versatile partner in the BPO space.
Can
Center Source Inc
be considered a good service provider for startups?
For startups, the Central and Eastern European Outsourcing Association can be a valuable partner, particularly given its focus on shared-services transformation and operational efficiency. However, potential clients should consider whether their specific needs align with the organization's service offerings, as the small team size may limit the scope and scale of support available.
Can
Center Source Inc
be considered a good service provider for SMBs?
Can
Center Source Inc
be considered a good service provider for enterprises?
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