Cenit
Customer Experience and Contact Center
Cenit, Inc. is a BPO provider that offers customer experience and contact center services for small to medium-sized businesses, known for its tailored solutions and commitment to customer satisfaction.
Size
11-50
Private
1m-10m
Mission
To create value and growth for businesses through expertise in online marketing, customer satisfaction, and web design.
About
Cenit, Inc. offers customer experience and contact center services along with HR, recruitment, payroll, and IT infrastructure support for clients in various sectors. The company operates using a nearshore and offshore model and supports small to medium-sized corporations.
It is recognized for its highly skilled team and proactive tech approaches, with a focus on delivering exceptional customer service and innovative business solutions.
Services
Cenit, Inc. provides customer experience and contact center services, supported by HR solutions, marketing operations, and IT infrastructure management. These services include inbound customer support, live chat and messaging support, email support, and customer analytics, tailored to support business functions such as marketing and customer service.
Capabilities
Inbound Customer Support
Live Chat & Messaging Support
Email Support
Customer & Marketing Analytics
Content Creation & Localisation
SEO & Website Optimisation
Payroll Processing
Employee Helpdesk
Industries Served
The company serves clients in various sectors, including retail, education, finance, real estate, travel and hospitality, and technology. It has experience supporting small to medium-sized businesses with services aligned to their specific operational needs.
Unique Stregths
Cenit, Inc. is known for its commitment to customer satisfaction and its ability to deliver tailored solutions. Its approach includes a highly skilled workforce and 24/7 support, ensuring consistency and reliability in service delivery.
Delivery Footprint
Headquartered in Karachi, Pakistan, the company operates using a nearshore and offshore delivery model. It serves clients across various regions, with teams working in remote environments to optimize service quality and cost efficiency.
Certifications
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Verticals
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Clients
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What's the main service provided by
Cenit
?
Cenit specializes in customer experience and contact center services, offering a range of support options designed to enhance client interactions. Their primary offerings include inbound customer support, live chat and messaging assistance, and email support. In addition to these, they provide customer and marketing analytics, content creation and localization, SEO and website optimization, and payroll processing, all aimed at fostering effective communication and customer engagement.
What additional services does
Cenit
provide?
Beyond their core customer experience offerings, Cenit also provides a variety of additional services, including HR recruitment and payroll solutions, marketing operations, and IT infrastructure management. This diverse service portfolio allows them to support clients across multiple operational needs, making them a versatile partner for businesses looking for comprehensive support.
When was
Cenit
founded?
Cenit was established in 2015, marking nearly a decade of operation in the business process outsourcing sector by 2024. Since its inception, the company has focused on delivering high-quality customer experience solutions and has significantly grown its service portfolio to cater to the evolving needs of its clients.
What industry verticals does
Cenit
serve?
What delivery model does
Cenit
offer?
Cenit employs a flexible delivery model that includes nearshore, offshore, and work-from-home arrangements. Nearshore services typically involve operating in countries close to the client's location, which can enhance communication and reduce costs. Offshore services allow Cenit to leverage teams based in different countries, optimizing both service quality and operational efficiency. The work-from-home model further provides flexibility, enabling their skilled workforce to deliver exceptional support regardless of location.
How many employees and/or seats does
Cenit
have?
Cenit has a workforce consisting of approximately 11 to 50 employees. This size allows them to maintain a close-knit team atmosphere while still being capable of providing dedicated and personalized services to their clients.
Can
Cenit
be considered a good service provider for startups?
Cenit could be a beneficial partner for startups, particularly those seeking to establish a strong customer service foundation. With a relatively small team, they can provide personalized attention and tailored support, which is crucial for new businesses looking to build customer relationships. Their diverse service offerings in customer experience and marketing can also help startups effectively engage with their target audience and drive growth.
Can
Cenit
be considered a good service provider for SMBs?
Cenit is particularly well-suited to serve small and medium-sized businesses. Their service offerings are designed to be scalable, enabling them to adapt to the specific operational needs of SMBs. With a focus on customer satisfaction and tailored solutions, Cenit can effectively support the growth and flexibility that smaller enterprises often require.
Can
Cenit
be considered a good service provider for enterprises?
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