Celerity Us
Customer Experience and Contact Center
Celerity is a global BPO provider that offers customer experience and contact center solutions for diverse industries, known for its rapid results and expert guidance in digital transformation.
Size
Public
50m-100m
Mission
To assist businesses in operationalizing their digital strategies quickly to gain a competitive advantage through everyday innovation.
About
Celerity offers customer experience and contact center solutions along with back-office operations for clients across various industries. The company operates using an offshore model and supports businesses looking for scalable outsourcing solutions.
It is recognized for its commitment to delivering high-quality, cost-effective services, with a focus on accelerating business transformation through innovative strategies.
Services
Celerity provides customer experience and contact center solutions, supported by back-office operations and specific offerings such as inbound customer support, outbound telesales & retention, data entry & data processing, and technical support (Tier 1/2). These services cover both inbound and outbound channels, tailored to support businesses in enhancing customer engagement and operational efficiency.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Data Entry & Data Processing
Technical Support (Tier 1/2)
Industries Served
The company serves clients in a variety of industries, leveraging its adaptable service offerings. It has experience supporting businesses from sectors such as healthcare, finance, retail, telecommunications, and technology, ensuring alignment with industry-specific requirements.
Unique Stregths
Celerity is known for its global reach and expertise in digital enablement, offering clients rapid results and a team of professionals dedicated to guiding businesses through digital transformation. Its approach includes streamlined processes and metrics to ensure consistent quality and efficiency at scale.
Delivery Footprint
Headquartered in McLean, Virginia, Celerity operates using an offshore delivery model. It serves clients across multiple regions, with teams working in flexible environments to meet diverse client needs.
Certifications
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Verticals
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Clients
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What's the main service provided by
Celerity Us
?
Celerity Us specializes in delivering exceptional customer experience and contact center solutions. Their offerings encompass a range of services that include inbound customer support, outbound telesales and retention, data entry and processing, as well as technical support for Tier 1 and Tier 2 needs. This comprehensive suite is designed to enhance customer engagement and operational efficiency for businesses seeking scalable outsourcing solutions.
What additional services does
Celerity Us
provide?
In addition to their primary customer experience and contact center services, Celerity Us also offers a range of other capabilities. These include IT infrastructure and managed services, as well as software engineering and product development. This extended service portfolio allows the company to support clients with diverse needs, ensuring comprehensive solutions that align with their operational goals.
When was
Celerity Us
founded?
Celerity Us was established in 2002, marking over 21 years in the business as of 2024. Since its inception, the company has evolved to become a leader in customer experience and contact center solutions, continually adapting to the changing landscape of business needs.
What industry verticals does
Celerity Us
serve?
What delivery model does
Celerity Us
offer?
Celerity Us operates using an offshore delivery model, which means that their services are provided from locations outside the client's country, typically to leverage cost efficiencies and access a broader talent pool. This approach enables the company to deliver scalable solutions while maintaining high standards of service quality and operational effectiveness.
How many employees and/or seats does
Celerity Us
have?
Can
Celerity Us
be considered a good service provider for startups?
Celka Outsourcing Plus can be a viable service provider for startups, particularly those in the banking, healthcare, retail, and technology sectors. With a focus on back-office operations and IT infrastructure, the company offers scalable solutions that can grow alongside emerging businesses. Their bilingual workforce and commitment to quality can help startups establish efficient operational processes from the outset.
Can
Celerity Us
be considered a good service provider for SMBs?
For small and medium businesses (SMBs), Celerity Us presents a compelling option due to its scalable service offerings and commitment to enhancing operational efficiency. The company's experience across various industries equips it to understand and address the unique challenges faced by SMBs. With a focus on growth support and flexibility, Celerity can help these businesses navigate their expansion while maintaining high-quality customer service.
Can
Celerity Us
be considered a good service provider for enterprises?
Celerity Us is well-positioned to serve enterprises and large companies, thanks to its extensive service capabilities and offshore delivery model. The company's focus on delivering high-quality, cost-effective solutions aligns with the demands of larger organizations seeking reliable partners for their customer experience and contact center needs. With a commitment to innovation and operational excellence, Celerity can support enterprises in their digital transformation journeys.
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