Ceequence
Customer Experience and Contact Center
Ceequence is a business services firm that provides healthcare administration and contact center solutions for various industries, known for its commitment to quality and customer satisfaction.
Size
51-200
Private
1m-10m
Mission
To assist organizations in achieving higher performance through robust technology infrastructure, commitment to quality, and customer satisfaction.
About
Ceequence offers healthcare administration along with contact center services for clients in healthcare, telecommunications, retail, financial services, travel/hospitality, technology, and non-profit sectors. The company operates using an offshore delivery model and supports clients globally.
It is recognized for its ISO 27001 certification and robust technology infrastructure, ensuring high standards of information security and service quality.
Services
Ceequence provides healthcare administration and contact center solutions, supported by business continuity services and market research offerings. These services include inbound customer support, outbound telesales, technical support, and claims processing. Each solution is tailored to optimize workflow and enhance client focus on core competencies.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Technical Support (Tier 1/2)
Data Entry & Data Processing
Claims Processing
Billing & Invoicing
Market & Competitive Intelligence
Business & Financial Research
Data Collection & Survey Programming
Content Moderation
Industries Served
The company serves clients in healthcare, telecommunications, retail, financial services, travel/hospitality, technology, and non-profit sectors. It has experience supporting diverse businesses with services aligned to industry-specific requirements and technology platforms.
Unique Stregths
Ceequence is known for its commitment to quality and customer satisfaction, offering clients a robust technology infrastructure and a focus on strategic partnerships. Its approach includes ISO 27001 certification and state-of-the-art technology, which help deliver consistent and secure services at scale.
Delivery Footprint
Headquartered in Plainsboro, New Jersey, USA, the company operates using an offshore delivery model. It serves clients across the US, UK, Australia, and India, with teams working in remote environments to meet diverse client needs.
Certifications
PCI DSS
Verticals
Healthcare & Life Sciences
Non-Profit & NGOs
Clients
No items found.
What's the main service provided by
Ceequence
?
Ceequence specializes in delivering exceptional customer experience and contact center solutions. Their primary offerings encompass inbound customer support, outbound telesales and retention, as well as technical support at both Tier 1 and Tier 2 levels. Additionally, they provide services such as data entry and processing, claims processing, billing and invoicing, market and competitive intelligence, business and financial research, data collection, survey programming, and content moderation, ensuring comprehensive support tailored to client needs.
What additional services does
Ceequence
provide?
In addition to their main offerings in customer experience and contact center services, Ceequence also provides knowledge and research services, as well as back-office operations. These additional capabilities enhance their ability to support clients in various operational aspects.
When was
Ceequence
founded?
Ceequence was established in 2002 and has been operating for over 21 years. Since its inception, the company has focused on providing high-quality customer experience solutions, leveraging advanced technology and a commitment to excellence.
What industry verticals does
Ceequence
serve?
Ceequence serves a diverse range of industries, including Healthcare & Life Sciences and Non-Profit & NGOs. This focus allows them to tailor their services to meet the specific needs and challenges of these sectors.
What delivery model does
Ceequence
offer?
Ceequence operates using an offshore delivery model, which means that their services are primarily provided from locations outside the client's country. This approach allows them to leverage cost efficiencies while maintaining service quality. By employing remote teams, they can effectively meet the varied needs of clients across different geographical regions.
How many employees and/or seats does
Ceequence
have?
Ceequence has a workforce of between 51 and 200 employees. This size enables them to maintain a manageable yet effective team that can provide personalized service and attention to their clients.
Can
Ceequence
be considered a good service provider for startups?
Ceequence's offerings can be beneficial for startups, particularly those in the healthcare, telecommunications, or technology sectors. Their tailored customer support services can help new businesses establish a strong customer relationship foundation. However, startups should consider their specific needs for scalability and the level of service required as they grow.
Can
Ceequence
be considered a good service provider for SMBs?
Ceequence is well-suited to support small and medium-sized businesses, particularly through their flexible service offerings and commitment to quality. Their experience across various industries allows them to adapt services to meet the unique challenges faced by SMBs, helping them to enhance customer engagement and operational efficiency.
Can
Ceequence
be considered a good service provider for enterprises?
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