Cebu Tele-net
Customer Experience and Contact Center
Cebu Tele-Net Philippines Corporation is a business process outsourcing firm that provides customer experience and contact center solutions for diverse industries, known for its commitment to 'Omotenashi' hospitality in every interaction.
Size
Private
Mission
To work in partnership with local communities as a model corporate citizen.
About
Cebu Tele-Net Philippines Corporation offers customer experience and contact center solutions along with business process outsourcing and IT support services for clients across various sectors. The company operates using an offshore delivery model and supports clients globally.
It is recognized for its heart-to-heart interactions and a strong focus on customer perspective, with a commitment to exceeding client expectations through genuine communication.
Services
Cebu Tele-Net Philippines Corporation provides customer experience and contact center solutions, supported by business process outsourcing and IT services. These services include inbound customer support, outbound telesales and retention, technical support, and live chat assistance. Each solution is tailored to enhance customer relationships and improve client revenue through valuable insights.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Technical Support (Tier 1/2)
Live Chat & Messaging Support
Industries Served
The company serves clients in various industries, adapting its services to meet specific client needs. It has experience supporting businesses that require comprehensive customer support, telemarketing, and IT solutions, ensuring alignment with industry-specific requirements.
Unique Stregths
Cebu Tele-Net is known for its dedication to the Japanese philosophy of 'Omotenashi,' offering clients a unique approach to customer service that emphasizes warmth and professionalism. Its operational practices include a focus on genuine communication and a commitment to community involvement, which help deliver consistency and quality at scale.
Delivery Footprint
Headquartered in Cebu City, Philippines, the company operates using an offshore delivery model. It serves clients across the globe, with teams working remotely to provide 24/7 support tailored to client needs.
Certifications
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Verticals
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Clients
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What's the main service provided by
Cebu Tele-net
?
Cebu Tele-Net specializes in customer experience and contact center solutions, providing a wide range of services designed to enhance client interactions. Their offerings include inbound customer support, outbound telesales and retention, technical support for both Tier 1 and Tier 2 issues, as well as live chat and messaging support. This comprehensive service portfolio is tailored to meet the diverse needs of clients across various sectors, ensuring improved customer relationships and increased revenue.
What additional services does
Cebu Tele-net
provide?
When was
Cebu Tele-net
founded?
Cebu Tele-Net was established in 1994, marking nearly 30 years of experience in the business process outsourcing industry. Since its inception, the company has developed a strong reputation for delivering quality customer service and innovative contact center solutions while adapting to the evolving needs of its clients.
What industry verticals does
Cebu Tele-net
serve?
What delivery model does
Cebu Tele-net
offer?
Cebu Tele-Net operates using an offshore delivery model. This approach means that the company's services are provided from a different country than where its clients are located, allowing for cost-effective solutions and access to a skilled workforce. Operating offshore enables Cebu Tele-Net to offer 24/7 support tailored to meet the specific needs of clients globally, enhancing service efficiency and client satisfaction.
How many employees and/or seats does
Cebu Tele-net
have?
Can
Cebu Tele-net
be considered a good service provider for startups?
Can
Cebu Tele-net
be considered a good service provider for SMBs?
Cebu Tele-Net is well-suited to serve small and medium businesses (SMBs) due to its flexible service portfolio and commitment to client relationships. The company's diverse range of customer support and IT solutions allows SMBs to scale their operations without the need for significant in-house resources. By leveraging Cebu Tele-Net's expertise, SMBs can enhance customer engagement and drive growth effectively.
Can
Cebu Tele-net
be considered a good service provider for enterprises?
Cebu Tele-Net is positioned as a reliable service provider for enterprises and large companies, thanks to its extensive experience and sophisticated service offerings. The company's commitment to the Japanese philosophy of 'Omotenashi' reflects its focus on delivering exceptional customer service. With its offshore model, Cebu Tele-Net can efficiently manage large-scale operations and provide 24/7 support, making it a strong partner for enterprises looking to enhance their customer experience.
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