Cebu Global Teleservices
Customer Experience and Contact Center
Cebu Global Teleservices, Inc. is a premier outsourcing company that provides customer experience and contact center solutions for the education sector, known for its personalized approach and commitment to security.
Size
1-10
Private
10m-50m
Mission
To provide personalized care that addresses each client’s unique needs with a commitment to consistent, high-quality service and security.
About
Cebu Global Teleservices, Inc. offers customer experience and contact center solutions along with sales and lead-generation services for clients in the education sector. The company operates using an offshore model and supports clients in the U.S., Philippines, and globally.
It is recognized for its tailored service delivery, with a strong emphasis on security and a dynamic workplace culture that fosters high-quality service.
Services
Cebu Global Teleservices, Inc. provides customer experience and contact center solutions supported by sales and lead-generation services and specific offerings such as inbound customer support, outbound telesales, and technical support. These services cover various channels and are tailored to support the unique needs of clients in the education sector.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Technical Support (Tier 1/2)
Market & Competitive Intelligence
Campaign Management
Lead Research & List Building
Order Management & Fulfilment
Industries Served
The company serves clients in the education sector, particularly focusing on financial support services. It has experience supporting educational institutions with services aligned to industry-specific requirements and technology platforms.
Unique Stregths
Cebu Global Teleservices is known for its personalized approach to client needs, offering customized service delivery that builds reliability. Its approach includes comprehensive training programs for staff, ensuring consistent branding and high-quality service, which helps deliver excellence at scale.
Delivery Footprint
Headquartered in Cebu City, Philippines, the company operates using an offshore delivery model. It serves clients across the U.S., Philippines, and globally, with teams working in a dynamic environment to meet diverse client needs.
Certifications
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Verticals
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Clients
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What's the main service provided by
Cebu Global Teleservices
?
Cebu Global Teleservices specializes in delivering customer experience and contact center solutions. Their core offerings include inbound customer support, outbound telesales and retention, and tier 1/2 technical support. Additionally, they provide market and competitive intelligence, campaign management, lead research and list building, as well as order management and fulfillment, ensuring a comprehensive suite of services tailored to meet the diverse needs of their clients.
What additional services does
Cebu Global Teleservices
provide?
In addition to their primary offerings, Cebu Global Teleservices extends its capabilities with a range of additional services, including sales and lead-generation services and marketing operations. This diverse portfolio enables them to support clients in various aspects of their business, enhancing overall operational efficiency and effectiveness.
When was
Cebu Global Teleservices
founded?
Cebu Global Teleservices was established in 2005, marking nearly two decades of experience in the customer service industry. Since its inception, the company has grown and adapted to meet the evolving demands of its clients, solidifying its reputation in the market.
What industry verticals does
Cebu Global Teleservices
serve?
What delivery model does
Cebu Global Teleservices
offer?
Cebu Global Teleservices utilizes an offshore delivery model, which means that they provide services from a location outside the client's home country. This approach allows them to leverage cost efficiencies and access a wider talent pool, ensuring that they can deliver high-quality services to their clients across the U.S., Philippines, and globally.
How many employees and/or seats does
Cebu Global Teleservices
have?
Cebu Global Teleservices has a small workforce, with between 1 and 10 employees. This size allows for a close-knit team environment, fostering a culture of personalized service and attention to detail, which is crucial for maintaining high-quality customer interactions.
Can
Cebu Global Teleservices
be considered a good service provider for startups?
Cebu Global Teleservices can be a valuable partner for startups looking for personalized service and tailored solutions. Their small team size allows for flexibility and close collaboration, which is often essential for young companies needing to establish brand identity and customer relationships. Given their experience in customer support and sales, they can provide the targeted assistance startups require to grow and succeed.
Can
Cebu Global Teleservices
be considered a good service provider for SMBs?
Cebu Global Teleservices is well-suited to support small and medium businesses (SMBs) due to its adaptable service offerings and commitment to personalized care. Their ability to provide a range of customer support and lead-generation services allows SMBs to scale effectively while maintaining quality interactions with their customers. This flexibility can be particularly beneficial for businesses seeking to enhance their operational capabilities without significant overhead.
Can
Cebu Global Teleservices
be considered a good service provider for enterprises?
While Cebu Global Teleservices may be more focused on supporting smaller organizations, their experience with tailored service delivery and commitment to quality can also benefit larger enterprises that value personalized attention and flexibility. However, enterprises with extensive needs might find more extensive BPO providers better suited for large-scale operations and complex service requirements.
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