Ceacom
Customer Experience and Contact Center
CEACOM is a leading business consulting firm that provides customer experience and contact center solutions for various sectors, known for its commitment to local workforce development and community engagement.
Size
501-1K
Private
Mission
To provide high-quality consulting and customer service while supporting clients and the local community through responsible business practices, professional development, and social engagement.
About
CEACOM offers customer experience and contact center solutions along with consulting services for clients across diverse sectors. The company operates using an onshore model and supports businesses primarily in northern France.
It is recognized for its employee well-being initiatives and community involvement, with a strong focus on building effective client relationships through local talent.
Services
CEACOM provides customer experience and contact center solutions supported by consulting services and specific offerings such as CX consulting and journey mapping. These services cover various channels and are tailored to support client needs in building and maintaining effective customer relationships.
Capabilities
CX Consulting & Journey Mapping
Industries Served
The company serves clients across various sectors, emphasizing a broad approach to customer relationship management rather than specializing in specific verticals. It has experience supporting local businesses with services aligned to their unique requirements.
Unique Stregths
CEACOM is known for its commitment to employee well-being and community engagement, offering clients a dedicated local workforce that enhances service quality. Its approach includes continuous improvement and social responsibility, which help deliver consistent and high-quality service.
Delivery Footprint
Headquartered in Le Havre, Normandie, France, the company operates using an onshore delivery model. It serves clients primarily in northern France, leveraging local talent to ensure proximity and responsiveness to client needs.
Certifications
FDA
Verticals
No items found.
Clients
Syracuse University
SUNY Oswego
Onondaga Community College
Cayuga Community College
Mohawk Valley Community College
What's the main service provided by
Ceacom
?
Ceacom specializes in delivering customer experience and contact center solutions, complemented by consulting services. They focus on enhancing customer interactions through specific offerings such as CX consulting and journey mapping, ensuring their solutions are tailored to meet the unique needs of their clients across various sectors.
What additional services does
Ceacom
provide?
In addition to their primary offerings in customer experience and contact center solutions, Ceacom provides knowledge and research services. This extended portfolio allows them to support clients with comprehensive insights and strategic guidance that enhance overall customer relationship management.
When was
Ceacom
founded?
Ceacom was founded in 2006, which means the company has been in operation for approximately 18 years. Since its establishment, Ceacom has dedicated itself to providing exceptional consulting and customer service solutions while fostering a strong commitment to community involvement.
What industry verticals does
Ceacom
serve?
What delivery model does
Ceacom
offer?
Ceacom employs an onshore delivery model, which means that all services are provided from within the home country, France. This approach allows them to ensure high levels of responsiveness and quality, as their teams work closely with clients to address their needs effectively.
How many employees and/or seats does
Ceacom
have?
Ceacom has a workforce ranging between 501 and 1,000 employees. This size enables the company to maintain a robust team capable of delivering quality services while also supporting employee well-being and community engagement initiatives.
Can
Ceacom
be considered a good service provider for startups?
Can
Ceacom
be considered a good service provider for SMBs?
Ceacom is well-positioned to serve small and medium businesses (SMBs) effectively. The company's scalable service portfolio, combined with its emphasis on local talent, allows SMBs to receive tailored support that aligns with their growth strategies. This adaptability is essential for SMBs as they navigate evolving market demands and customer expectations.
Can
Ceacom
be considered a good service provider for enterprises?
Ceacom is a reliable partner for enterprises and large companies, thanks to its solid employee base and proven track record in delivering customer experience solutions. The company has received recognition as a 'Great Place to Work' and holds certifications like FDA, which enhances its credibility in handling complex enterprise needs. Their onshore delivery model further ensures that large organizations can count on consistent, high-quality service tailored to their specific requirements.
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