Cds Global Inc
Back-Office Operations
CDS Global is a premium solutions provider that provides back-office operations for media, nonprofits, and consumer products, known for its 50 years of expertise in subscription management and order fulfillment.
Size
1K-5K
Private
50m-100m
Mission
About
CDS Global offers back-office operations along with customer experience and contact center services for clients in media, nonprofits, and consumer products. The company operates using an onshore model and supports clients primarily in the United States.
It is recognized for its advanced technological tools and comprehensive subscription management systems, with a strong emphasis on customer engagement and loyalty.
Services
CDS Global provides back-office operations supported by customer experience and contact center services. These services include order management and fulfillment, billing and invoicing, and customer and marketing analytics. Each solution is tailored to support client needs in managing subscriptions and enhancing customer engagement across various channels.
Capabilities
Order Management & Fulfilment
Billing & Invoicing
Data Entry & Data Processing
Customer & Marketing Analytics
Industries Served
The company serves clients in media, nonprofits, and consumer products. It has experience supporting organizations with services aligned to industry-specific requirements, leveraging advanced technology platforms to optimize customer interactions.
Unique Stregths
CDS Global is known for its extensive history and expertise in subscription management, offering clients a robust suite of services that enhance customer loyalty. Its approach includes innovative solutions and a commitment to evolving alongside market changes, ensuring consistent delivery at scale.
Delivery Footprint
Headquartered in Des Moines, Iowa, the company operates using an onshore delivery model. It serves clients across the United States, with teams dedicated to providing operational support and customer care tailored to client needs.
Certifications
No items found.
Verticals
Non-Profit & NGOs
Telecommunications & Media
Clients
No items found.
What's the main service provided by
Cds Global Inc
?
Cds Global Inc specializes in back-office operations, primarily focusing on enhancing customer experience through various support services. Their offerings include order management and fulfillment, billing and invoicing, as well as data entry and processing. Additionally, they provide customer and marketing analytics, ensuring that their clients can effectively manage subscriptions and foster customer loyalty across different channels.
What additional services does
Cds Global Inc
provide?
When was
Cds Global Inc
founded?
Cds Global Inc was established in 1972, marking over 50 years of experience in the business process outsourcing sector. Since its founding, the company has developed a strong reputation for its commitment to innovation and customer engagement within its service offerings.
What industry verticals does
Cds Global Inc
serve?
Cds Global Inc serves a diverse range of industries, specifically focusing on Non-Profit & NGOs and Telecommunications & Media. This industry specialization allows the company to tailor its services to meet the unique needs and challenges faced by clients in these sectors.
What delivery model does
Cds Global Inc
offer?
Cds Global Inc employs an onshore delivery model, which means that their services are provided from within the United States. This approach allows for closer collaboration with clients and can enhance communication and efficiency. Onshore delivery typically ensures high-quality service and compliance with local regulations, making it a suitable choice for businesses seeking reliable support.
How many employees and/or seats does
Cds Global Inc
have?
Cds Global Inc has a workforce ranging between 1,000 to 5,000 employees. This substantial team size enables the company to effectively manage a variety of client needs and projects, providing the necessary resources to deliver quality services at scale.
Can
Cds Global Inc
be considered a good service provider for startups?
Ceacom's robust service offerings and commitment to quality make it a suitable service provider for startups. Their onshore delivery model ensures that startups can benefit from personalized support and rapid responsiveness, which is crucial for new businesses looking to establish their market presence. Furthermore, their focus on consulting services can aid startups in optimizing their customer journeys from the outset.
Can
Cds Global Inc
be considered a good service provider for SMBs?
Cds Global Inc appears to be a strong service provider for small and medium businesses, thanks to its comprehensive range of services and commitment to customer engagement. Their experience in various industries, coupled with an adaptable delivery model, allows them to support SMBs in scaling their operations while managing customer interactions effectively.
Can
Cds Global Inc
be considered a good service provider for enterprises?
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