Cdm Direct
Customer Experience and Contact Center
CDM Direct is an established Australian staff leasing and outsourcing company that provides customer experience and contact center solutions for various industries, known for its tailored approach and commitment to excellence.
Size
11-50
Private
50m-100m
Mission
About
CDM Direct offers customer experience and contact center solutions along with back-office operations and finance and accounting services for clients in banking, insurance, healthcare, and retail. The company operates using an onshore, nearshore, and offshore delivery model and supports small to large enterprises as well as government entities.
It is recognized for its experienced team and technology-driven solutions, with over 25 years of industry expertise and a strong focus on personalized service and client relationships.
Services
CDM Direct provides customer experience and contact center solutions supported by back-office operations and finance and accounting services. These services include inbound customer support, outbound telesales and retention, live chat and messaging support, and social media customer care. Each solution is tailored to support client needs, ensuring seamless integration with existing processes.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Live Chat & Messaging Support
Social Media Customer Care
Billing & Invoicing
Procurement Administration
Accounts Payable
Accounts Receivable
Payroll Processing
Employee Helpdesk
Industries Served
The company serves clients in banking and financial services, insurance, healthcare, and retail. It has experience supporting small and medium enterprises, large corporates, and government entities with services aligned to industry-specific requirements and technology platforms.
Unique Stregths
CDM Direct is known for its commitment to excellence and strong client relationships, offering clients access to a skilled talent pool and significant cost savings. Its approach includes leveraging technology and ongoing training, which help deliver consistency and high-quality service at scale.
Delivery Footprint
Headquartered in North Sydney, Australia, the company operates using an onshore, nearshore, and offshore delivery model. It serves clients across Australia, New Zealand, and Fiji, with teams working in hybrid environments depending on client needs.
Certifications
No items found.
Verticals
Banking & Financial Services
Insurance
Healthcare & Life Sciences
Retail & e-Commerce
Clients
No items found.
What's the main service provided by
Cdm Direct
?
Cdm Direct specializes in customer experience and contact center solutions, focusing on enhancing client interactions. Their offerings encompass inbound customer support, outbound telesales and retention, live chat and messaging assistance, and social media customer care, tailored to meet the specific needs of each client. Additionally, they provide comprehensive billing and invoicing services, procurement administration, accounts payable and receivable, payroll processing, and employee helpdesk functions, ensuring a holistic approach to customer service.
What additional services does
Cdm Direct
provide?
In addition to its primary focus on customer experience and contact center solutions, Cdm Direct also offers back-office operations and marketing operations. These services complement their main offerings, providing clients with a comprehensive suite of solutions that streamline operations and enhance overall efficiency.
When was
Cdm Direct
founded?
Cdm Direct was established in 1991, marking over 30 years of experience in the industry as of 2024. Since its inception, the company has evolved to offer a range of services aimed at improving customer experience and operational efficiency for its clients across various sectors.
What industry verticals does
Cdm Direct
serve?
Cdm Direct serves a diverse array of industries, including Banking & Financial Services, Insurance, Healthcare & Life Sciences, and Retail & e-Commerce. This extensive industry focus allows the company to tailor its services to meet the unique needs and regulatory requirements of each sector.
What delivery model does
Cdm Direct
offer?
Cdm Direct utilizes a versatile delivery model that includes onshore, nearshore, and offshore options. Onshore services are provided within Australia, while nearshore solutions may involve locations in nearby countries. Offshore delivery allows for cost-effective operations in further regions. This multifaceted approach enables the company to meet client needs effectively and efficiently, regardless of geographical constraints.
How many employees and/or seats does
Cdm Direct
have?
Cdm Direct has a workforce comprising between 11 to 50 employees. This size allows for a close-knit team that can deliver personalized service while maintaining a level of agility necessary to meet the demands of their diverse clientele.
Can
Cdm Direct
be considered a good service provider for startups?
Cds Global can be a beneficial service provider for startups, especially those within the nonprofit or media sectors. With its experience in customer relationship management and tailored solutions, the company can help new businesses establish a strong operational foundation. However, startups should consider their specific needs and budget, as Cds Global's focus on quality service may align better with businesses looking for reliable support rather than those seeking the lowest cost options.
Can
Cdm Direct
be considered a good service provider for SMBs?
Can
Cdm Direct
be considered a good service provider for enterprises?
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