Ccu360 Usa
Customer Experience and Contact Center
CCU360 is a customer service company that provides customer experience and contact center solutions for restaurant and franchise operations, known for its multilingual capabilities and customized pricing model.
Size
1-10
Private
Mission
To deliver uncompromising quality and continuous improvement, leveraging extensive industry experience to achieve measurable results.
About
CCU360 offers customer experience and contact center solutions along with sales enhancement and customized support for clients in the restaurant and franchise sectors. The company operates using an offshore model and supports businesses in Bangladesh, Pakistan, and the Dominican Republic.
It is recognized for its PCI-certified operations, with a focus on delivering high-quality customer interactions and maximizing business growth opportunities for clients.
Services
CCU360 provides customer experience and contact center solutions supported by sales enhancement and customized support services. These services include inbound customer support, multilingual support, and outbound telesales, tailored to meet the specific needs of clients in the restaurant and franchise sectors.
Capabilities
Inbound Customer Support
Multilingual Support
Outbound Telesales & Retention
Industries Served
The company serves clients in the restaurant, franchise, and quick service food sectors. It has experience supporting businesses with services aligned to industry-specific requirements, leveraging its founders' hands-on experience in franchise operations.
Unique Stregths
CCU360 is known for its multilingual capabilities and customized pricing model, offering clients tailored solutions that enhance operational efficiency. Its approach includes a focus on uncompromising quality and continuous improvement, ensuring customer satisfaction and measurable results.
Delivery Footprint
Headquartered in the United States, the company operates using an offshore delivery model with call centers located in Dhaka, Bangladesh; Karachi, Pakistan; and Santiago, Dominican Republic. It serves clients across these regions, utilizing a talented workforce to deliver high-quality customer support.
Certifications
No items found.
Verticals
Retail & e-Commerce
Clients
No items found.
What's the main service provided by
Ccu360 Usa
?
Ccu360 Usa specializes in providing customer experience and contact center solutions, focusing primarily on enhancing client interactions. Their service offerings include inbound customer support, multilingual assistance, and outbound telesales aimed at retention, ensuring a comprehensive approach to meeting the diverse needs of their clients.
What additional services does
Ccu360 Usa
provide?
In addition to their primary focus on customer experience and contact center solutions, Ccu360 Usa also offers marketing operations. This expanded service portfolio enables them to support their clients further by enhancing their marketing efforts alongside customer engagement strategies.
When was
Ccu360 Usa
founded?
Ccu360 Usa was established in 2018, making it a relatively young player in the industry. As of 2024, the company has been in operation for six years, indicating a growing presence in the customer experience and contact center domain.
What industry verticals does
Ccu360 Usa
serve?
Ccu360 Usa serves clients primarily in the Retail & e-Commerce sectors. Their expertise in these industries allows them to tailor their services to meet the specific demands and challenges faced by businesses in this space.
What delivery model does
Ccu360 Usa
offer?
Ccu360 Usa operates on an offshore delivery model, which means that their services are provided from call centers located outside the United States. This approach allows the company to leverage a skilled workforce in regions like Bangladesh, Pakistan, and the Dominican Republic, ensuring high-quality customer support at competitive rates.
How many employees and/or seats does
Ccu360 Usa
have?
Ccu360 Usa has a small team, employing between 1 and 10 individuals. This size allows for a more personalized approach to service delivery, fostering close relationships with clients and the ability to adapt quickly to their needs.
Can
Ccu360 Usa
be considered a good service provider for startups?
Ccw Transconnection Asia may be a suitable partner for startups seeking to establish their market presence. With their focus on sales and lead-generation services, they can help new businesses gain traction and drive growth. Furthermore, their offshore delivery model allows startups to access cost-effective solutions while benefiting from a dedicated team focused on operational excellence.
Can
Ccu360 Usa
be considered a good service provider for SMBs?
Ccu360 Usa is well-positioned to support small and medium businesses due to its customized service approach and experience in catering to specific industry needs. Their ability to deliver high-quality customer interactions can significantly enhance the operational efficiency and growth potential of SMBs.
Can
Ccu360 Usa
be considered a good service provider for enterprises?
While Ccu360 Usa primarily serves smaller clients, their focus on quality and customized service could potentially benefit larger enterprises looking for specialized customer experience solutions. However, their limited employee size may not support the extensive scalability typically required by larger corporations.
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