Cci Global Mauritius Ltd
Customer Experience and Contact Center
CCI Global is a leading international BPO company that provides customer experience and contact center solutions for banking, financial services, insurance, healthcare, retail, e-commerce, technology, and telecommunications, known for its extensive African presence and multilingual capabilities.
Size
5K-10K
Private
over-1b
Mission
To empower employees through training and develop young professionals for careers in the industry.
About
CCI Global offers customer experience and contact center solutions along with technical support and back-office services for clients in banking, financial services, insurance, healthcare, retail, e-commerce, technology, and telecommunications. The company operates using an offshore delivery model and supports clients primarily in the USA, UK, Australia, Canada, and New Zealand.
It is recognized for its client-centric operating model, with a commitment to quality service delivery and flexibility that has established it as a major player in the African and international BPO markets.
Services
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Technical Support (Tier 1/2)
Claims Processing
Document Indexing & Digitisation
Customer & Marketing Analytics
Automation & RPA Enablement
Industries Served
Unique Stregths
Delivery Footprint
Certifications
No items found.
Verticals
Telecommunications & Media
Banking & Financial Services
Insurance
Healthcare & Life Sciences
Clients
No items found.
What's the main service provided by
Cci Global Mauritius Ltd
?
Cci Global Mauritius Ltd specializes in customer experience and contact center solutions, complemented by a variety of technical support and back-office services. Their offerings encompass inbound customer support, outbound telesales and retention, technical support at both Tier 1 and Tier 2 levels, claims processing, document indexing and digitization, as well as customer and marketing analytics. Additionally, they provide automation and RPA enablement to enhance operational efficiency.
What additional services does
Cci Global Mauritius Ltd
provide?
In addition to its primary offerings, Cci Global Mauritius Ltd also provides HR recruitment and payroll services. This additional capability enhances their service portfolio, allowing them to support clients with essential human resource functions while maintaining a focus on customer experience and technical support.
When was
Cci Global Mauritius Ltd
founded?
Cci Global Mauritius Ltd was established in 2004, which means it has been in operation for approximately 20 years. Since its inception, the company has focused on delivering quality customer experience solutions and has grown significantly in the BPO sector.
What industry verticals does
Cci Global Mauritius Ltd
serve?
Cci Global Mauritius Ltd caters to diverse industries, including Telecommunications & Media, Banking & Financial Services, Insurance, and Healthcare & Life Sciences. This broad industry focus allows them to tailor their services to meet the specific needs of various sectors.
What delivery model does
Cci Global Mauritius Ltd
offer?
Cci Global Mauritius Ltd employs an offshore delivery model, which involves providing services from locations outside the client's country. This approach allows for cost-effective solutions while ensuring high quality and flexibility in service delivery. By operating offshore, Cci Global can leverage a skilled workforce and advanced technologies to support their international clients effectively.
How many employees and/or seats does
Cci Global Mauritius Ltd
have?
Cci Global Mauritius Ltd employs between 5,000 to 10,000 individuals, reflecting a substantial workforce that enables the company to manage large-scale operations and meet diverse client demands efficiently.
Can
Cci Global Mauritius Ltd
be considered a good service provider for startups?
Ccig can be a beneficial service provider for startups, particularly those operating within the insurance and technology sectors. With a range of tailored finance and accounting services, along with HR and payroll solutions, the company is well-equipped to support the unique challenges that startups face, such as resource constraints and the need for scalable solutions.
Can
Cci Global Mauritius Ltd
be considered a good service provider for SMBs?
Can
Cci Global Mauritius Ltd
be considered a good service provider for enterprises?
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.