Cca International
Customer Experience and Contact Center
CCA International is a global BPO provider that offers customer experience and contact center solutions for banking, healthcare, and retail, known for its extensive international network and proven expertise.
Size
11-50
Private
Mission
To excel in club management, adapt to local environments, and foster long-term partnerships with clients.
About
CCA International offers customer experience and contact center solutions along with back-office operations for clients in banking, healthcare, technology, and retail. The company operates using an onshore, nearshore, and offshore model and supports clients worldwide.
It is recognized for its nearly four decades of experience in club management and a strong international track record, with a commitment to excellence and adaptability to local environments.
Services
CCA International provides customer experience and contact center solutions, supported by back-office operations and specific offerings such as inbound customer support, outbound telesales, and CX consulting. These services cover various channels and are tailored to support client needs in enhancing customer engagement and operational efficiency.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
CX Consulting & Journey Mapping
Procurement Administration
Industries Served
The company serves clients in banking, financial services, healthcare, technology, retail, and travel. It has experience supporting diverse organizations with services aligned to industry-specific requirements and technology platforms.
Unique Stregths
CCA International is known for its strong international presence and proven resilience in the club business model, offering clients deep insights into local cultures while maintaining global standards. Its approach includes a multinational specialist support team and the CCA Academy program for developing future talent, ensuring consistent service delivery at scale.
Delivery Footprint
Headquartered in Hong Kong, the company operates using an onshore, nearshore, and offshore delivery model. It serves clients across Asia, Europe, and the Middle East, with teams working in hybrid environments depending on client needs.
Certifications
No items found.
Verticals
Banking & Financial Services
Insurance
Healthcare & Life Sciences
Technology & SaaS
Retail & e-Commerce
Travel Hospitality & Leisure
Clients
No items found.
What's the main service provided by
Cca International
?
Cca International specializes in providing comprehensive customer experience and contact center solutions. Their offerings include inbound customer support, outbound telesales and retention, CX consulting, and procurement administration. This diverse range of services is designed to enhance customer engagement and operational efficiency for their clients across various sectors.
What additional services does
Cca International
provide?
When was
Cca International
founded?
Founded in 1997, Cca International has been in operation for approximately 27 years. The company has established itself as a key player in the customer experience sector, adapting to market demands and evolving client needs over nearly three decades.
What industry verticals does
Cca International
serve?
Cca International serves a variety of industries, including Banking & Financial Services, Insurance, Healthcare & Life Sciences, Technology & SaaS, Retail & e-Commerce, and Travel, Hospitality & Leisure. This diverse industry focus allows them to tailor their services to meet the specific requirements of each sector.
What delivery model does
Cca International
offer?
Cca International employs a versatile delivery model that includes onshore, nearshore, and offshore services. Onshore refers to operations conducted within the same country as the client, nearshore indicates services delivered from a neighboring country, and offshore means that operations are carried out in a different region, often to leverage cost efficiencies. This multifaceted approach ensures they can meet various client needs effectively.
How many employees and/or seats does
Cca International
have?
Cca International has a workforce consisting of between 11 and 50 employees. This relatively small team allows for personalized service and agile operations, enabling the company to adapt quickly to client demands.
Can
Cca International
be considered a good service provider for startups?
Cca Bpo can be a suitable service provider for startups, particularly those in the retail and e-commerce sectors. Given their focus on shared-services transformation and operational efficiency, startups can benefit from their expertise in streamlining processes and reducing costs, which is crucial for new businesses operating on tight budgets. The company's commitment to supporting independent businesses aligns well with the entrepreneurial spirit of startups.
Can
Cca International
be considered a good service provider for SMBs?
Cca International is a strong candidate for small and medium-sized businesses looking for reliable customer experience solutions. Their diverse service offerings and adaptable delivery model can support the growth and scalability needs of SMBs, allowing them to enhance customer engagement without the complexities often associated with larger enterprises.
Can
Cca International
be considered a good service provider for enterprises?
Cca International is well-positioned to serve enterprises and large companies, thanks to its robust service offerings and flexible delivery models. Their extensive experience across multiple industries and commitment to operational excellence make them a reliable partner for organizations seeking sophisticated customer experience solutions at scale.
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.