CBE Companies
Customer Experience and Contact Center
CBE Companies is a leading BPO provider that delivers customer experience and contact center solutions for healthcare, insurance, financial services, retail, technology, and telecommunications, known for its onshore delivery model and commitment to client satisfaction.
Size
501-1K
Private
50m-100m
Mission
To promote sustainable growth and development, continually pushing boundaries to shape a brighter future for society.
About
CBE Companies offers customer experience and contact center solutions along with inbound customer support, outbound telesales, technical support, and claims processing for clients in healthcare, insurance, financial services, retail, technology, and telecommunications. The company operates using an onshore delivery model and supports U.S.-based clients.
It is recognized for its tailored customer engagement strategies, with a focus on leveraging multiple communication channels to enhance client relationships and operational efficiency.
Services
CBE Companies provides customer experience and contact center solutions supported by inbound customer support, outbound telesales, technical support, and claims processing. These services cover various communication channels including phone, email, chat, and social media, and are tailored to support clients' specific needs in customer engagement and retention.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Technical Support (Tier 1/2)
Claims Processing
Industries Served
The company serves clients in healthcare, insurance, banking and financial services, retail and e-commerce, technology and SaaS, and telecommunications. It has experience supporting diverse client types with services aligned to industry-specific requirements, particularly in patient engagement, claims processing, and technical support.
Unique Stregths
CBE Companies is known for its onshore delivery model, offering clients enhanced data security and compliance. Its approach includes customized solutions and a commitment to excellence, which help deliver consistent and high-quality service at scale.
Delivery Footprint
Headquartered in Mebane, North Carolina, the company operates using an onshore delivery model. It serves clients across the United States, with teams working in domestic service centers to ensure compliance with client preferences for U.S.-based customer support.
Certifications
No items found.
Verticals
Healthcare & Life Sciences
Insurance
Banking & Financial Services
Retail & e-Commerce
Technology & SaaS
Telecommunications & Media
Clients
No items found.
What's the main service provided by
CBE Companies
?
CBE Companies specializes in delivering customer experience and contact center solutions, primarily focusing on inbound customer support. Their service portfolio also includes outbound telesales and retention, technical support at both Tier 1 and Tier 2 levels, as well as claims processing. These offerings are designed to enhance client relationships and operational efficiency through a multi-channel approach, including phone, email, chat, and social media.
What additional services does
CBE Companies
provide?
When was
CBE Companies
founded?
CBE Companies was established in 1933, marking over 90 years of operation in the customer experience sector. This long-standing presence demonstrates the company's resilience and ability to adapt to the evolving needs of its clients over the decades.
What industry verticals does
CBE Companies
serve?
CBE Companies serves a diverse range of industries including Healthcare & Life Sciences, Insurance, Banking & Financial Services, Retail & e-Commerce, Technology & SaaS, and Telecommunications & Media. Their expertise in these sectors allows them to tailor their services to meet specific industry demands and client requirements.
What delivery model does
CBE Companies
offer?
CBE Companies employs an onshore delivery model, which means that their services are provided within the United States. This approach is designed to enhance data security and compliance, ensuring that clients receive support from teams that are based domestically. The onshore model allows for closer alignment with client expectations and regulatory standards.
How many employees and/or seats does
CBE Companies
have?
CBE Companies employs between 501 and 1,000 individuals, which positions them as a mid-sized organization. This workforce size enables them to offer a balance of personalized service and scalability, catering to various client needs while maintaining a strong focus on quality.
Can
CBE Companies
be considered a good service provider for startups?
While CBE Companies has a robust service portfolio that could benefit startups, their mid-sized status may present some challenges for newly established businesses. Startups often require highly flexible and cost-effective solutions, which CBE can provide, but they may find more tailored offerings from smaller BPOs that specialize in the unique needs of early-stage companies. However, startups in sectors like healthcare or technology could leverage CBE's expertise effectively as they grow.
Can
CBE Companies
be considered a good service provider for SMBs?
CBE Companies is well-suited to support small and medium businesses, particularly due to their scalable service offerings and experience across multiple industries. Their ability to provide customized customer engagement strategies can help SMBs enhance their operational efficiency and client interactions. With a dedicated workforce and an onshore delivery model, CBE can adapt its services to meet the dynamic needs of growing businesses.
Can
CBE Companies
be considered a good service provider for enterprises?
CBE Companies presents a strong option for enterprises and large companies seeking reliable customer experience solutions. Their extensive experience in handling diverse client needs across various sectors, combined with a commitment to data security and compliance, makes them a dependable partner. Enterprises can benefit from their tailored approaches and sophisticated service offerings that support complex operational requirements.
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