CAT Technologies
Customer Experience and Contact Center
CAT Technologies is a global BPO provider that delivers customer experience and contact center solutions for industries such as telecommunications, banking, and entertainment, known for its ethical operational model and localized workforce.
Size
1K-5K
Private
1m-10m
Mission
About
CAT Technologies offers customer experience and contact center solutions along with back-office operations for clients in telecommunications, banking, entertainment, and utilities. The company operates using an onshore model and supports clients primarily based in Argentina and the U.S.
It is recognized for its commitment to ethical business practices, with a strong focus on maintaining a cohesive office culture and delivering high-quality services tailored to client needs.
Services
CAT Technologies provides customer experience and contact center solutions, supported by back-office operations and specific offerings such as inbound customer support, outbound telesales, and multilingual support. These services cover various channels and are tailored to support diverse business needs, enhancing customer interaction outcomes.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Multilingual Support
Industries Served
The company serves clients in telecommunications, banking and finance, entertainment, and utilities. It has experience supporting businesses with services aligned to industry-specific requirements, managing millions of customer interactions monthly.
Unique Stregths
CAT Technologies is known for its ethical operational model, offering clients a localized workforce that ensures strong control over client interactions. Its approach includes maintaining all operational centers in Argentina, which helps deliver consistent service quality while fostering strong client relationships.
Delivery Footprint
Headquartered in Argentina, the company operates using an onshore delivery model. It serves clients primarily in Argentina and the U.S., with teams working in a cohesive office environment that emphasizes ethical business practices.
Certifications
ITIL
ISO 20000
Verticals
Banking & Financial Services
Telecommunications & Media
Gaming & Entertainment
Energy & Utilities
Clients
No items found.
What's the main service provided by
CAT Technologies
?
CAT Technologies specializes in delivering customer experience and contact center solutions. Their offerings encompass various sub-services, including inbound customer support, outbound telesales and retention, as well as multilingual support. This comprehensive approach is designed to enhance customer interactions and meet diverse business needs effectively.
What additional services does
CAT Technologies
provide?
In addition to its main offerings, CAT Technologies also provides back-office operations, which support its clients in managing various administrative tasks and processes. This extended service portfolio enhances the overall efficiency and effectiveness of client operations.
When was
CAT Technologies
founded?
CAT Technologies was established in 2007, making it 17 years old as of 2024. Since its inception, the company has focused on providing high-quality customer experience solutions and has steadily grown to serve a diverse clientele across multiple sectors.
What industry verticals does
CAT Technologies
serve?
CAT Technologies serves a variety of industries, including Banking & Financial Services, Telecommunications & Media, Gaming & Entertainment, and Energy & Utilities. This broad industry focus allows the company to tailor its services to meet the specific requirements and challenges faced by clients in these sectors.
What delivery model does
CAT Technologies
offer?
CAT Technologies operates using an onshore delivery model, meaning that its services are provided from within the same country as its primary clients, which are mainly located in Argentina and the U.S. This approach ensures that the company maintains close control over service quality and fosters strong relationships with clients, as all operations are conducted within a cohesive office environment.
How many employees and/or seats does
CAT Technologies
have?
CAT Technologies has a workforce that ranges between 1,000 to 5,000 employees. This size allows the company to efficiently manage a significant volume of customer interactions while ensuring that it can scale its services according to client needs.
Can
CAT Technologies
be considered a good service provider for startups?
Can
CAT Technologies
be considered a good service provider for SMBs?
Can
CAT Technologies
be considered a good service provider for enterprises?
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