Castletown Global Services Inc
Customer Experience and Contact Center
Castletown Global Services, Inc. is a BPO provider that delivers customer experience and contact center solutions for banking, financial services, technology, and telecommunications, known for its omnichannel support and competitive pricing.
Size
51-200
Private
10m-50m
Mission
To provide measurable results through successful conversion and increased revenue.
About
Castletown Global Services, Inc. offers customer experience and contact center solutions along with back-office operations and finance and accounting services for clients in banking, financial services, technology, and telecommunications. The company operates using a hybrid delivery model and supports clients globally.
It is recognized for its unique co-located approach to online marketing, with a focus on delivering measurable results and enhanced customer engagement through technology-driven solutions.
Services
Castletown Global Services, Inc. provides customer experience and contact center solutions, supported by back-office operations and finance and accounting services. These services encompass inbound customer support, technical support, multilingual support, and customer analytics, tailored to enhance client engagement and operational efficiency.
Capabilities
Inbound Customer Support
Technical Support (Tier 1/2)
Multilingual Support
Social Media Customer Care
Live Chat & Messaging Support
Email Support
Recruitment Process Outsourcing (RPO)
Talent Sourcing & Screening
Onboarding Administration
Payroll Processing
Customer & Marketing Analytics
Risk & Fraud Analytics
Industries Served
The company serves clients in banking, financial services, technology, and telecommunications. It has experience supporting various sectors with services aligned to industry-specific requirements and technology platforms, ensuring compliance and customer satisfaction.
Unique Stregths
Castletown Global Services, Inc. is known for its strategic partnerships in Europe and Asia, offering clients competitive pricing and access to best-of-breed services. Its approach includes a strong focus on operational excellence and data security, which helps deliver consistent service at scale.
Delivery Footprint
Headquartered in Makati City, Philippines, the company operates using a hybrid delivery model. It serves clients across global markets, with teams working in remote and on-site environments depending on client needs.
Certifications
CIA
Verticals
Banking & Financial Services
Technology & SaaS
Telecommunications & Media
Clients
No items found.
What's the main service provided by
Castletown Global Services Inc
?
Castletown Global Services Inc specializes in providing robust customer experience and contact center solutions, complemented by a range of back-office operations and finance and accounting services. Their offerings include inbound customer support, technical support at both Tier 1 and Tier 2 levels, multilingual assistance, and comprehensive customer analytics. This diverse service portfolio is designed to enhance client engagement and operational efficiency, ensuring that businesses receive tailored support that meets their specific needs.
What additional services does
Castletown Global Services Inc
provide?
In addition to its primary offerings, Castletown Global Services Inc provides a range of other services that enhance its value proposition. These include HR recruitment and payroll services, along with finance and accounting support. This extended portfolio ensures that clients can rely on the company for both customer-facing and back-office operations, streamlining processes and improving overall efficiency.
When was
Castletown Global Services Inc
founded?
Castletown Global Services Inc was established in 2012, making it a seasoned player in the BPO industry with over a decade of experience. Since its inception, the company has focused on delivering high-quality customer experience solutions and has grown its capabilities to serve a variety of clients across different sectors.
What industry verticals does
Castletown Global Services Inc
serve?
Castletown Global Services Inc operates within several key industries, including Banking & Financial Services, Technology & SaaS, and Telecommunications & Media. This targeted focus allows the company to align its services with the unique requirements of each sector, ensuring compliance and enhancing customer satisfaction.
What delivery model does
Castletown Global Services Inc
offer?
Castletown Global Services Inc employs a versatile delivery model that includes onshore, nearshore, offshore, and hybrid solutions. Onshore refers to services provided within the same country as the client, while nearshore involves delivery from neighboring countries. Offshore services are executed from distant locations, often to leverage cost advantages. The hybrid model combines multiple delivery methods, allowing for flexible and efficient service tailored to client needs. This approach ensures that clients can benefit from a mix of local support and global expertise.
How many employees and/or seats does
Castletown Global Services Inc
have?
Castletown Global Services Inc has a workforce comprising between 51 and 200 employees. This size allows the company to maintain a personalized approach to service while also offering the scalability needed to meet diverse client demands.
Can
Castletown Global Services Inc
be considered a good service provider for startups?
Catalyst Bps can be a suitable service provider for startups, particularly due to its flexible service offerings and operational model. The company's emphasis on quality and innovation, combined with its offshore delivery capabilities, allows startups to access essential back-office support while focusing on growth. Additionally, their experience in diverse sectors means they can adapt to the unique requirements of emerging businesses.
Can
Castletown Global Services Inc
be considered a good service provider for SMBs?
Can
Castletown Global Services Inc
be considered a good service provider for enterprises?
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