Cashel Business Services
Customer Experience and Contact Center
Cashel Global is a BPO provider that offers customer experience and contact center solutions for various industries, known for its commitment to employing talented Filipinos and enriching communities.
Size
Private
Mission
To bring wealth to communities by employing talented individuals both overseas and locally, focusing on one role, one household, and one community at a time.
About
Cashel Global offers customer experience and contact center solutions along with digital marketing, HR support, and specialized BPO services for clients in diverse sectors. The company operates using an offshore and hybrid delivery model and supports entrepreneurs, startups, and SMEs.
It is recognized for its mission to bring wealth to communities, with a focus on employing local talent and providing high-quality services tailored to client needs.
Services
Cashel Global provides customer experience and contact center solutions, supported by digital marketing, human resource services, and specialized BPO offerings. These services include inbound customer support and outbound telesales, delivered across various communication channels. Each solution is customized to meet the specific needs of clients, ensuring effective engagement and support.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Industries Served
The company serves clients in multiple industries, focusing on entrepreneurs, startups, and SMEs. It has experience supporting businesses with services aligned to their unique requirements, enhancing operational efficiency and customer satisfaction.
Unique Stregths
Cashel Global is known for its commitment to enriching communities by employing talented individuals, offering clients a dedicated and skilled workforce. Its approach includes a strong emphasis on local employment, which helps deliver consistent and high-quality service at scale.
Delivery Footprint
Headquartered in Singapore and the Philippines, the company operates using an offshore and hybrid delivery model. It serves clients across Southeast Asia and beyond, with teams working in flexible environments tailored to client needs.
Certifications
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Verticals
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Clients
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What's the main service provided by
Cashel Business Services
?
Cashel Business Services specializes in customer experience and contact center solutions. Their offerings include inbound customer support and outbound telesales and retention services, ensuring that they cater to a wide range of client needs. The company's focus on delivering tailored solutions means that they can effectively engage with customers across various communication channels, providing high-quality support that aligns with client objectives.
What additional services does
Cashel Business Services
provide?
When was
Cashel Business Services
founded?
Cashel Business Services was established in 2021, which means that in 2024, the company has been operating for three years. Since its inception, the company has focused on creating opportunities for local talent while providing comprehensive business process outsourcing solutions tailored to the needs of diverse clients.
What industry verticals does
Cashel Business Services
serve?
What delivery model does
Cashel Business Services
offer?
Cashel Business Services employs a delivery model that combines offshore and hybrid approaches. Offshore delivery typically involves providing services from a location outside the client's primary market, which can offer cost efficiencies and access to a global talent pool. The hybrid model allows for a mix of onshore and offshore resources, ensuring flexibility and responsiveness to client needs while maintaining high service standards.
How many employees and/or seats does
Cashel Business Services
have?
Can
Cashel Business Services
be considered a good service provider for startups?
Cashel Business Services is well-suited to support startups by offering a range of customizable BPO solutions that can adapt to the unique challenges faced by emerging businesses. Their focus on customer experience and contact center services, coupled with a delivery model that supports scalability, makes them an attractive option for startups seeking to enhance their operational efficiency without the burden of heavy overhead costs. Moreover, their commitment to employing local talent ensures a dedicated workforce that understands the local market nuances.
Can
Cashel Business Services
be considered a good service provider for SMBs?
Small and medium businesses can greatly benefit from the services offered by Cashel Business Services. The company's flexible service portfolio is designed to scale with the growth of clients, allowing SMBs to access high-quality customer support and telesales services without the need for substantial upfront investment. By focusing on the specific needs of smaller enterprises, Cashel enables these businesses to enhance their customer engagement and satisfaction, ultimately supporting their growth and success.
Can
Cashel Business Services
be considered a good service provider for enterprises?
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