Carl Ocab Internet Marketing Services
Customer Experience and Contact Center
Carl Ocab Digital Marketing Inc. is a premier digital marketing agency that provides customer experience and contact center solutions for banking, retail, healthcare, and technology sectors, known for its founder's early achievements and commitment to client satisfaction.
Size
11-50
Private
Mission
To create visually appealing websites that drive profitable results for clients.
About
Carl Ocab Digital Marketing Inc. offers customer experience and contact center solutions along with back-office operations for clients in banking, retail, healthcare, and technology. The company operates using an offshore model and supports various businesses globally.
It is recognized for its exceptional results and attention to detail, with a strong track record of successful projects and client satisfaction.
Services
Carl Ocab Digital Marketing Inc. provides customer experience and contact center solutions supported by back-office operations and specific offerings such as inbound customer support, technical support, data entry, outbound telesales, and social media customer care. These services cover multiple channels, including voice, email, and live chat, and are tailored to support diverse client needs.
Capabilities
Inbound Customer Support
Technical Support (Tier 1/2)
Data Entry & Data Processing
Outbound Telesales & Retention
Email Support
Social Media Customer Care
Live Chat & Messaging Support
CX Consulting & Journey Mapping
Industries Served
The company serves clients in banking and financial services, retail and e-commerce, healthcare and life sciences, and technology sectors. It has experience supporting various businesses with services aligned to industry-specific requirements and technology platforms.
Unique Stregths
Carl Ocab Digital Marketing Inc. is known for its founder's visionary start in the digital space, offering clients a commitment to quality and profitability. Its approach includes a 6-month warranty on services and exceptional post-install support, which help deliver consistency and client satisfaction.
Delivery Footprint
Headquartered in the Philippines, the company operates using an offshore delivery model. It serves clients across various global geographies, with teams working in remote environments tailored to client needs.
Certifications
No items found.
Verticals
Banking & Financial Services
Retail & e-Commerce
Healthcare & Life Sciences
Technology & SaaS
Clients
Europe
What's the main service provided by
Carl Ocab Internet Marketing Services
?
Carl Ocab Internet Marketing Services specializes in customer experience and contact center solutions, ensuring a comprehensive approach to client needs. Their service offerings include inbound customer support, technical support across multiple tiers, data entry and processing, outbound telesales and retention, email support, social media customer care, and live chat and messaging support. Additionally, they provide CX consulting and journey mapping to enhance overall customer engagement.
What additional services does
Carl Ocab Internet Marketing Services
provide?
In addition to their primary offerings in customer experience and contact center solutions, the company also excels in back-office operations. This capability enhances their service portfolio, providing clients with comprehensive support that goes beyond front-facing customer interactions.
When was
Carl Ocab Internet Marketing Services
founded?
Carl Ocab Internet Marketing Services was established in 2009, marking a significant entry into the digital marketing landscape. With over 14 years of experience, the company has developed a robust foundation in delivering quality services that drive client success.
What industry verticals does
Carl Ocab Internet Marketing Services
serve?
The company serves a diverse range of industries, including Banking & Financial Services, Retail & e-Commerce, Healthcare & Life Sciences, and Technology & SaaS. This broad focus allows them to tailor their services to meet the specific demands of various sectors, ensuring relevant and effective support for their clients.
What delivery model does
Carl Ocab Internet Marketing Services
offer?
How many employees and/or seats does
Carl Ocab Internet Marketing Services
have?
Carl Ocab Internet Marketing Services employs a dedicated workforce of between 11 to 50 individuals. This size allows for a personalized approach to client interactions while maintaining the agility necessary to adapt to evolving business needs.
Can
Carl Ocab Internet Marketing Services
be considered a good service provider for startups?
Carl Ocab Internet Marketing Services can be an excellent choice for startups looking for reliable support in customer experience and digital marketing. Their flexible service offerings and commitment to quality can help new businesses establish a strong customer engagement strategy. Moreover, their offshore model allows startups to access cost-effective solutions while focusing on growth and market penetration.
Can
Carl Ocab Internet Marketing Services
be considered a good service provider for SMBs?
The services provided by Carl Ocab Internet Marketing Services are particularly well-suited for small and medium businesses. Their scalable solutions and diverse service portfolio enable SMBs to enhance customer interactions without the overhead of large-scale operations. The company's experience across various industries further supports SMBs in navigating their specific market challenges.
Can
Carl Ocab Internet Marketing Services
be considered a good service provider for enterprises?
While Carl Ocab Internet Marketing Services primarily targets small to medium businesses, their experience and robust service offerings can also cater to enterprise-level clients seeking reliable support. Their commitment to quality, combined with a strong track record in delivering tailored solutions, positions them as a viable partner for larger organizations looking for specialized customer experience and back-office services.
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