Caring One
Customer Experience and Contact Center
Caring One is a specialized provider of healthcare customer contact solutions that provides medical call center support for healthcare and life sciences, known for its nurse-staffed workforce and commitment to improving patient outcomes.
Size
11-50
Private
Mission
To help healthcare organizations achieve their nonclinical patient service goals.
About
Caring One offers medical call center support along with utilization review and management, ICD-10 coding, and patient outreach services for clients in healthcare and life sciences. The company operates using an onshore and offshore delivery model and supports hospitals, managed care organizations, and third-party administrators.
It is recognized for its healthcare-focused expertise, with a team of registered nurses and trained representatives ensuring compliance with U.S. healthcare regulations and enhancing patient communication.
Services
Caring One provides medical call center support, supported by utilization review and management, ICD-10 coding, and patient outreach services. These services cover inbound and outbound customer contact, administrative assistance, and health risk assessments, tailored to support nonclinical patient service objectives and administrative functions within healthcare organizations.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Claims Processing
Billing & Invoicing
Customer & Marketing Analytics
Industries Served
The company serves clients in healthcare and life sciences. It has experience supporting hospitals, managed care organizations, third-party administrators, and various healthcare providers with services aligned to industry-specific requirements and technology platforms.
Unique Stregths
Caring One is known for its healthcare-focused expertise, offering clients cost-effective solutions that reduce recruiting and training expenses. Its approach includes employing medically trained personnel and providing customized solutions that integrate seamlessly with client protocols, ensuring high standards of patient care.
Delivery Footprint
Headquartered in the United States, the company operates using an onshore and offshore delivery model. It serves clients globally, with teams located in the U.S. and the Philippines, providing 24/7 support to meet diverse client needs.
Certifications
No items found.
Verticals
Healthcare & Life Sciences
Clients
No items found.
What's the main service provided by
Caring One
?
Caring One specializes in enhancing customer experience through its primary service of Customer Experience and Contact Center solutions. The company offers a comprehensive range of sub-services that include inbound customer support, outbound telesales and retention, claims processing, billing and invoicing, as well as customer and marketing analytics. This diverse portfolio is designed to support healthcare organizations in managing nonclinical patient services effectively.
What additional services does
Caring One
provide?
When was
Caring One
founded?
Caring One was established in 2011, marking over a decade of experience in the industry as of 2024. Since its inception, the company has dedicated itself to providing specialized services to the healthcare sector, ensuring that nonclinical patient service goals are met with professionalism and expertise.
What industry verticals does
Caring One
serve?
Caring One operates primarily within the Healthcare & Life Sciences sectors. By focusing on these industries, the company tailors its services to meet the specific needs of healthcare providers, including hospitals and managed care organizations, thereby ensuring compliance with industry standards and enhancing patient interactions.
What delivery model does
Caring One
offer?
Caring One employs a flexible delivery model that encompasses both onshore and offshore operations. Onshore delivery typically involves providing services from within the client's country, ensuring immediate compliance with local regulations, while offshore delivery may involve serving clients from locations outside their home country, which can offer cost efficiencies. This dual approach allows Caring One to meet diverse client needs effectively and affordably.
How many employees and/or seats does
Caring One
have?
Caring One has a workforce consisting of between 11 and 50 employees. This size allows the company to maintain a personalized approach to client services, while still being agile enough to adapt to changing market demands and client requirements.
Can
Caring One
be considered a good service provider for startups?
Can
Caring One
be considered a good service provider for SMBs?
Caring One is well-suited to support small and medium businesses (SMBs) in the healthcare sector. With a range of services tailored specifically for healthcare organizations, the company enables SMBs to enhance their patient service capabilities without the need for extensive in-house resources. Its flexible delivery model and expertise in healthcare compliance provide SMBs with the necessary support to grow and succeed in a competitive market.
Can
Caring One
be considered a good service provider for enterprises?
While Caring One is primarily focused on serving healthcare organizations of various sizes, it possesses the capabilities to cater to larger enterprises as well. The company’s experience with hospitals and managed care organizations ensures that it can handle complex service needs. However, its size may limit its ability to scale up significantly for very large enterprises that require extensive resources and infrastructure.
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