Caribbean Contact Center
Back-Office Operations
Caribbean Contact Center is a nearshore outsourcing firm that provides back-office operations for various sectors, known for its skilled and dedicated Haitian workforce.
Size
11-50
Public
Mission
To build long-term partnerships by delivering competitive and high-quality services in customer support, lead generation, sales, and back office operations.
About
Caribbean Contact Center offers back-office operations along with customer experience and contact center services for clients in multiple sectors. The company operates using a nearshore model and supports international clients, particularly in North America.
It is recognized for its commitment to building long-term partnerships, with a focus on delivering high-quality and competitive BPO services.
Services
Caribbean Contact Center provides back-office operations supported by customer experience and contact center services. These services include data entry and processing, inbound customer support, and outbound telesales, tailored to support various business functions and client needs.
Capabilities
Data Entry & Data Processing
Inbound Customer Support
Outbound Telesales & Retention
Industries Served
The company serves clients across multiple sectors, including retail and telecommunications. It has experience supporting diverse client types with services aligned to their specific requirements, ensuring adaptability and responsiveness.
Unique Stregths
Caribbean Contact Center is known for leveraging the friendliness, commitment, and productivity of the Haitian workforce, offering clients a culturally aligned and cost-effective outsourcing solution. Its approach includes a focus on building long-term relationships, which helps deliver consistency and reliability at scale.
Delivery Footprint
Headquartered in Port-au-Prince, Haiti, the company operates using a nearshore delivery model. It serves clients primarily in North America, with teams working in a hybrid environment to meet various client needs.
Certifications
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Verticals
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Clients
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What's the main service provided by
Caribbean Contact Center
?
Caribbean Contact Center specializes in back-office operations, which serve as the cornerstone of their service offerings. They also provide a range of support services including data entry and processing, inbound customer support, and outbound telesales and retention. This comprehensive suite of services is designed to assist clients in various operational aspects, ensuring efficiency and responsiveness to customer needs.
What additional services does
Caribbean Contact Center
provide?
In addition to their primary focus on back-office operations, Caribbean Contact Center offers an array of additional services. These include customer experience and contact center solutions, as well as sales and lead-generation services, broadening their capabilities and enhancing the support they provide to clients across different sectors.
When was
Caribbean Contact Center
founded?
Established in 2022, Caribbean Contact Center has been operational for approximately two years. In this short span, the company has positioned itself as a reliable provider of business process outsourcing solutions, focusing on building long-term partnerships with its clients.
What industry verticals does
Caribbean Contact Center
serve?
What delivery model does
Caribbean Contact Center
offer?
Caribbean Contact Center employs a nearshore delivery model, which means they provide services from a location close to their clients, specifically from the Dominican Republic. This model allows for efficient communication and collaboration, reducing time zone discrepancies and travel costs while maintaining high-quality service delivery.
How many employees and/or seats does
Caribbean Contact Center
have?
Caribbean Contact Center currently has a workforce ranging from 11 to 50 employees. This size allows the company to maintain a personalized approach to client services while also being agile enough to adapt to varying operational demands.
Can
Caribbean Contact Center
be considered a good service provider for startups?
Can
Caribbean Contact Center
be considered a good service provider for SMBs?
Caribbean Contact Center presents a strong option for small and medium businesses seeking outsourcing solutions. With a focus on delivering quality services tailored to client needs, their relatively small size allows for flexibility and personalized attention. This adaptability is crucial for SMBs that require a service provider capable of scaling with their growth and evolving operational requirements.
Can
Caribbean Contact Center
be considered a good service provider for enterprises?
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