Caretel Infotech Ltd
Back-Office Operations
CARETEL is a network management solutions provider that offers back-office operations for retail, e-commerce, technology, and SaaS, known for its comprehensive service assurance and customer experience management.
Size
Private
Mission
To deliver projects without time or cost overruns while maintaining uncompromising quality.
About
CARETEL offers back-office operations along with customer experience and contact center services for clients in retail, e-commerce, technology, and SaaS. The company operates using an onshore and offshore delivery model and supports various organizations across Eastern India.
It is recognized for its commitment to high-quality service and client satisfaction, with a focus on delivering projects without time or cost overruns while maintaining uncompromising quality.
Services
CARETEL provides back-office operations supported by customer experience and contact center services. These services include data entry and data processing, document indexing and digitization, billing and invoicing, accounts payable, accounts receivable, and payroll accounting. Each solution is tailored to support the operational needs of clients across different sectors.
Capabilities
Data Entry & Data Processing
Document Indexing & Digitisation
Billing & Invoicing
Accounts Payable
Accounts Receivable
Payroll Accounting
Industries Served
The company serves clients in retail, e-commerce, technology, and SaaS. It has experience supporting various organizations with services aligned to industry-specific requirements, ensuring effective management of network and service quality.
Unique Stregths
CARETEL is known for its comprehensive network management solutions, offering clients a single point of responsibility for their network services. Its approach includes utilizing the latest professional techniques and a commitment to improving the effectiveness of quality service and support systems, which helps deliver consistency at scale.
Delivery Footprint
Headquartered in Eastern India, the company operates using an onshore and offshore delivery model. It serves clients across various sectors, with teams working in both remote and on-site environments depending on client needs.
Certifications
ISO 9001
Verticals
Retail & e-Commerce
Technology & SaaS
Clients
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What's the main service provided by
Caretel Infotech Ltd
?
Caretel Infotech Ltd specializes in back-office operations, providing a range of tailored services designed to enhance operational efficiency for businesses. Their offerings include data entry and processing, document indexing and digitization, billing and invoicing, as well as accounts payable and receivable, and payroll accounting. This comprehensive suite of services ensures that clients can rely on Caretel for effective support across various administrative functions.
What additional services does
Caretel Infotech Ltd
provide?
When was
Caretel Infotech Ltd
founded?
Caretel Infotech Ltd was established in 2010, which means the company has been operating for approximately 14 years. Since its inception, it has focused on delivering high-quality back-office solutions, positioning itself as a reliable partner for businesses in need of administrative and operational support.
What industry verticals does
Caretel Infotech Ltd
serve?
Caretel Infotech Ltd serves a diverse array of industries, specifically focusing on retail & e-commerce and technology & SaaS. This targeted approach allows the company to tailor its services to meet the unique demands of clients operating in these sectors, ensuring effective management of quality and service delivery.
What delivery model does
Caretel Infotech Ltd
offer?
Caretel Infotech Ltd employs both onshore and offshore delivery models to provide its services. Onshore delivery refers to providing services from within the client's country, ensuring close collaboration and communication. Offshore delivery, on the other hand, involves services being executed from another country, typically to leverage cost efficiencies and access a broader talent pool. This hybrid approach allows Caretel to meet varying client needs while maintaining high-quality standards.
How many employees and/or seats does
Caretel Infotech Ltd
have?
Can
Caretel Infotech Ltd
be considered a good service provider for startups?
Carisma Solutions can be a suitable service provider for startups, particularly those in the finance and accounting realm. With its comprehensive service offerings and expertise in financial planning and analysis, the company can help emerging businesses establish solid financial foundations. However, startups should consider their specific needs and the scale of services required as they engage with a provider of this size.
Can
Caretel Infotech Ltd
be considered a good service provider for SMBs?
Caretel Infotech Ltd presents a strong option for small and medium businesses (SMBs) looking for reliable back-office support. With a comprehensive service portfolio that covers critical areas such as data processing and payroll accounting, SMBs can benefit from Caretel's expertise in streamlining operations. Additionally, their flexible delivery model allows for scalability, adapting to the growing needs of businesses as they expand.
Can
Caretel Infotech Ltd
be considered a good service provider for enterprises?
For enterprises and large companies, Caretel Infotech Ltd is well-suited to meet the demands of complex operations. With certifications such as ISO 9001, the company demonstrates a commitment to quality and reliability, which is crucial for larger organizations. Their ability to operate through both onshore and offshore models enables them to support extensive operations across different regions, making them a dependable partner for enterprises seeking sophisticated and tailored back-office solutions.
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