Career Brain Consultancy
Customer Experience and Contact Center
Career Brain is a recruitment consultancy that provides customer experience and contact center services for insurance, banking, healthcare, and logistics, known for its efficient talent sourcing across India.
Size
11-50
Private
Mission
About
Career Brain offers customer experience and contact center services along with back-office operations and sales support for clients in insurance, banking, healthcare, and logistics. The company operates using an offshore delivery model and supports clients across India.
It is recognized for its efficient candidate sourcing capabilities, with a focus on connecting employers with the right talent to drive business growth.
Services
Career Brain provides customer experience and contact center services, supported by back-office operations and sales support. These services include inbound customer support, outbound telesales, technical support, data entry, and order management. Each solution is tailored to meet the specific needs of clients, ensuring effective communication and operational efficiency.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Technical Support (Tier 1/2)
Data Entry & Data Processing
Order Management & Fulfilment
Industries Served
The company serves clients in insurance, banking, healthcare, and logistics. It has experience supporting various businesses with services aligned to industry-specific requirements and technology platforms, enhancing overall operational performance.
Unique Stregths
Career Brain is known for its efficient talent sourcing across India, offering clients a streamlined recruitment process. Its approach includes leveraging a pan-India network to find the best candidates, ensuring that businesses can quickly access the talent they need to succeed.
Delivery Footprint
Headquartered in Shanker Nagar, Raipur, Chhattisgarh, the company operates using an offshore delivery model. It serves clients across India, with teams working in a remote environment to meet diverse client needs.
Certifications
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Verticals
Insurance
Banking & Financial Services
Healthcare & Life Sciences
Logistics Transport & Supply-Chain
Clients
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What's the main service provided by
Career Brain Consultancy
?
Career Brain Consultancy specializes in providing customer experience and contact center solutions. Their offerings encompass a range of services including inbound customer support, outbound telesales and retention, technical support at both Tier 1 and Tier 2 levels, as well as data entry and processing. Additionally, they manage order management and fulfillment, ensuring that clients receive comprehensive support tailored to their specific operational needs.
What additional services does
Career Brain Consultancy
provide?
In addition to their primary offerings, Career Brain Consultancy also provides back-office operations and sales support services. These additional capabilities enhance their portfolio, allowing them to assist clients with essential functions such as lead generation and administrative tasks, ultimately contributing to more streamlined business operations.
When was
Career Brain Consultancy
founded?
Career Brain Consultancy was established in 1999, which means the company has been operational for over 24 years. Since its inception, it has evolved to become a significant player in the BPO sector, focusing on enhancing customer experiences and providing essential support services to various industries.
What industry verticals does
Career Brain Consultancy
serve?
Career Brain Consultancy serves a diverse range of industries, including Insurance, Banking & Financial Services, Healthcare & Life Sciences, and Logistics, Transport & Supply-Chain. This broad industry focus allows the company to tailor its services to meet the specific needs and challenges faced by clients in these sectors.
What delivery model does
Career Brain Consultancy
offer?
Career Brain Consultancy utilizes an offshore delivery model, meaning that their services are provided from a different country than where their clients are based. This approach allows them to leverage cost efficiencies while maintaining quality service delivery. By operating remotely, the company can cater to a wide range of client requests across India, ensuring flexibility and scalability in their operations.
How many employees and/or seats does
Career Brain Consultancy
have?
Career Brain Consultancy employs a workforce of between 11 to 50 individuals. This range indicates a small to medium-sized team, allowing for a personalized approach to client interactions while maintaining the capability to handle various projects effectively.
Can
Career Brain Consultancy
be considered a good service provider for startups?
Career Brain Consultancy can be a suitable service provider for startups, particularly those in need of customer support and operational assistance. With their focus on efficient talent sourcing and tailored service offerings, they can help new businesses establish a solid foundation in customer engagement while managing essential back-office functions, which is crucial for startups aiming to grow rapidly.
Can
Career Brain Consultancy
be considered a good service provider for SMBs?
For small and medium businesses, Career Brain Consultancy offers valuable support that can enhance operational efficiency and customer engagement. Their flexible service offerings and offshore delivery model allow SMBs to access high-quality support without the overhead costs associated with larger providers. This adaptability makes them a strong partner for businesses looking to scale and improve their customer experience.
Can
Career Brain Consultancy
be considered a good service provider for enterprises?
While Career Brain Consultancy primarily serves smaller organizations, their structured approach to customer experience and operational support can also benefit larger companies. Their expertise in industry-specific requirements allows them to cater to enterprise needs effectively, though their size may limit their ability to handle the complexity and scale often required by large enterprises.
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