Capita South Africa specializes in delivering customer experience and contact center solutions. Their extensive service portfolio includes inbound customer support and technical support at both Tier 1 and Tier 2 levels. Additionally, they provide services such as email support, document indexing and digitization, claims processing, billing and invoicing, procurement administration, order management and fulfillment, multi-function service desk capabilities, recruitment process outsourcing, payroll processing, tax compliance and filing, market and competitive intelligence, as well as customer and marketing analytics, all designed to meet the diverse needs of their clients.

Capita South Africa was established in 1984, marking its presence in the business process outsourcing sector for over 39 years. Since its inception, the company has evolved to provide a wide range of services, demonstrating resilience and adaptability in a competitive landscape.

Capita South Africa serves a variety of industries, including Banking & Financial Services, Government & Public Sector, Education & EdTech, Telecommunications & Media, Energy & Utilities, Retail & e-Commerce, and Healthcare & Life Sciences. This diverse industry focus allows the company to tailor its services to meet specific sector needs effectively.

Capita South Africa utilizes both onshore and offshore delivery models to provide its services. Onshore delivery refers to operations conducted within the client's country, ensuring closer alignment with local market needs and customer preferences. Offshore delivery, on the other hand, involves services provided from locations outside the client's country, which can offer cost advantages and access to a broader talent pool. This hybrid approach enables Capita to deliver efficient and flexible solutions to its clients.

Capita South Africa employs between 11 to 50 individuals, positioning itself as a small to mid-sized player in the industry. This workforce size allows the company to maintain a close-knit team dynamic, fostering collaboration and agility in service delivery.

Small and medium businesses may find Capita South Africa to be a valuable partner due to its diverse service offerings and commitment to improving customer experiences. The company's range of support services can help SMBs streamline operations and enhance customer interactions. Additionally, their hybrid delivery model provides the flexibility that growing businesses need to scale operations efficiently while maintaining service quality.

Capita South Africa is well-equipped to serve enterprises and large companies, particularly with its extensive experience in sectors such as banking, telecommunications, and government. The company has received numerous awards recognizing its excellence in service delivery, which bolsters its credibility among larger clients. Their ability to leverage advanced technology and a skilled workforce ensures that they can meet the sophisticated demands of enterprise-level clients, providing reliable and efficient service tailored to complex operational needs.