Capita Local Public Service specializes in providing customer experience services, primarily focusing on customer interaction and contact center solutions. Their offerings include inbound customer support, outbound telesales and retention efforts, customer experience consulting, automation and RPA enablement, claims processing, procurement administration, talent sourcing and screening, as well as payroll processing. This comprehensive suite of services ensures that they can meet the diverse needs of their clients effectively.

In addition to its primary customer experience services, Capita Local Public Service offers a range of other capabilities. These include back-office operations, finance and accounting services, and HR recruitment and payroll. This extended service portfolio enables Capita to provide comprehensive support to clients, ensuring that they can manage both customer-facing and operational processes efficiently.

Capita Local Public Service was established in 1984, making it a company with nearly 40 years of experience in the industry. Since its inception, Capita has grown and adapted to the evolving demands of public and private sector clients, establishing a strong presence in various markets.

Capita Local Public Service serves a wide array of industries, including Banking & Financial Services, Insurance, Healthcare & Life Sciences, Retail & e-Commerce, Government & Public Sector, and Education & EdTech. This diverse industry focus allows them to tailor their services to meet the specific requirements and challenges faced by organizations across these sectors.

Capita Local Public Service employs a versatile delivery model that includes onshore, offshore, nearshore, and hybrid approaches. Onshore delivery entails services being provided within the same country as the client, while offshore refers to services delivered from another country, often to take advantage of cost efficiencies. Nearshore services are provided from neighboring countries. Their hybrid model combines various delivery methods to optimize resource allocation and meet client needs effectively.

Capita Local Public Service boasts a workforce of over 10,000 employees. This substantial employee base enables the company to scale its operations and provide robust support to its diverse clientele across multiple sectors.

Capita Local Public Service is well-positioned to serve enterprises and large organizations due to its significant scale and extensive experience. With over 10,000 employees and a proven track record, the company can reliably handle large volumes of customer interactions and complex operational demands. Furthermore, their ISO 27001 certification reflects a commitment to high standards of information security, which is crucial for large enterprises. The diverse delivery models available allow companies to select the approach that best fits their needs, making Capita a strong choice for enterprise-level solutions.