Capita India Pvt Ltd specializes in providing analytics and data solutions, with a strong emphasis on improving customer experiences. Their service offerings include data engineering and ETL processes, business intelligence and dashboarding, descriptive and diagnostic analytics, predictive modeling, automation and RPA enablement, as well as customer experience consulting and journey mapping. This diverse portfolio allows them to support clients in optimizing their operations and enhancing customer interactions effectively.

In addition to its primary analytics and data solutions, Capita India Pvt Ltd offers customer experience and contact center services. This expanded service portfolio allows the company to provide comprehensive support that encompasses both data-driven insights and direct customer engagement, further enhancing their clients' operational effectiveness.

Capita India Pvt Ltd was established in 2004, marking nearly 20 years of experience in the business process outsourcing sector. Since its inception, the company has grown significantly, establishing a strong presence in the analytics and customer service domains.

The company primarily serves clients in the Government & Public Sector and Healthcare & Life Sciences industries. This focus allows Capita India Pvt Ltd to tailor its services to meet the unique challenges and requirements of these sectors.

Capita India Pvt Ltd employs an offshore and hybrid delivery model, which combines remote and on-site operations tailored to client needs. Offshore delivery refers to services provided from a location outside the client's country, while hybrid models integrate both onshore and offshore resources. This approach enables Capita to enhance flexibility, scalability, and efficiency in service delivery.

For small and medium businesses, Capita India Pvt Ltd presents a solid option due to its scalable service offerings and experience in various sectors. Their ability to provide tailored solutions in analytics and customer experience allows SMBs to enhance operational efficiencies and improve customer satisfaction, thus supporting growth. The hybrid delivery model further adds to their flexibility in accommodating the diverse needs of smaller enterprises.

Capita India Pvt Ltd is well-equipped to serve enterprises and large companies, offering a comprehensive suite of services backed by industry-recognized certifications such as ISO 9001:2015 and ISO 27001:2013. Their extensive operational footprint and commitment to data-driven decision-making make them a reliable partner for large organizations seeking sophisticated analytics and customer service solutions. The combination of technology and human expertise positions Capita as a strong contender for enterprises looking to optimize their operations at scale.